Job Description:
Debt Recovery Lead
Kirkstall Forge (Leeds, LS5 3BF)
Full time, 37.5 hours
Permanent
Hybrid working (2 days per week in the office)
Salary from £29,300 per annum
Advert closes 12th September 2025
We make health happen
At Bupa, we're here to help people live longer, healthier, happier lives. And we're always working to make a better world. With no shareholders, our customers are our focus - and we reinvest profits into better healthcare for today and tomorrow.
As a Debt Recovery Lead, you'll play a key role in supporting our Care Services business, which operates over 120 care homes across England and Wales. You'll help us recover outstanding debts in a way that's fair, empathetic and effective - making sure we can continue to deliver high-quality care to those who need it most.
How you will help us make health happen
In this role, you'll:
Lead and support debt recovery efforts across Bupa's Care Services business.
Develop and recommend strategies for effective debt resolution.
Communicate with customers, relatives, and legal representatives - including those with Power of Attorney - to agree on solutions.
Assess cases before litigation, gather evidence, and draft legal documents such as Letters Before Action.
Liaise with external counsel and stakeholders to ensure timely progression of cases.
Collaborate with Bupa's in-house legal team when needed.
Track and manage case progress, ensuring oversight and transparency.
Work closely with operational teams to support decision-making.
Produce reports for stakeholders on case status and outcomes.
Help design standardised documents and processes to improve debt recovery.
Key Skills and Qualifications needed for this role
We're looking for someone who's:
Organised, detail-oriented, and able to manage sensitive matters with discretion.
A strong communicator with excellent negotiation skills.
Empathetic and professional when speaking with customers and families about difficult topics.
Able to balance business needs with individual circumstances to find fair solutions.
Self-motivated and passionate about achieving positive outcomes.
Experienced in debt recovery (essential).
Familiar with legal and litigation processes related to debt (desirable).
Knowledge of the Care sector and industry (beneficial)
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
25 days holiday per year
Hybrid working (2 days per week onsite at our Leeds Kirkstall Forge office)
Access to a range of services to support your physical and mental wellbeing
Confidential employee assistance programme
Workplace pension
Online discounts for shopping, entertainment, dining and more
Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full timeJob Area:
Locations:
Kirkstall Forge
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.