Supplier Relationship Manager
- Location
- Angel Court, London, Bupa Place, Kirkstall Forge
- Location
- Full Time
Job Description:
Supplier Relationship Manager
Hybrid working with up to 4 days per week working from home
Salford Quays, Manchester or Kirkstall Forge, Leeds
Permanent
Salary £52K - £65K per annum
Fantastic benefits including 10% Management Bonus Scheme
Full time 37.5 hours per week
Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
We make health happen
As our Supplier Relationship Manager you'll play a pivotal role in supporting our health services by maximising the in-contract relationship from Bupa's strategic suppliers. Key activity includes, managing the supplier within Bupa's Supplier Management Framework, ensuring compliance to Bupa regulatory obligations, reducing contract cost and extracting value and building and maintaining strong relationships with suppliers to obtain optimum performance from the supplier.
How you'll help us make health happen:
The job holder will be accountable for the following activities for a number of selected key Bupa suppliers:
Onboarding suppliers post contract award, managing suppliers against the Supplier Management Framework and building and maintaining ongoing relationships with suppliers.
Leading regular governance review meetings with strategic suppliers to review supplier performance against contract, including SLA performance, cost reductions, continuous improvement opportunities and quality of service.
Owning and managing supplier risk profile to manage and mitigate supply chain risks, reducing the risk of financial or reputational damage. Undertaking due diligence and assurance reviews with suppliers. Resolution of operational and service incidents ensuring that root cause analysis is undertaken and processes are amended/implemented where appropriate.
Driving the strategy of the category, collaborating with suppliers and internal stakeholders to drive innovation, efficiencies, business development opportunities and generating additional value to both parties, ensuring Bupa is a customer of choice.
Leading internal reviews with key stakeholders to identify business needs and tangible service improvements and translating them into relationship development plans with suppliers.
Developing and maintaining plans to prioritise and implement continuous improvement in terms of service, cost, risk and flexibility,
Instigating and developing action plans to remedy poor supplier performance and managing these plans through to successful conclusion. Ensure smooth implementation of service improvement projects and successful handover to operational business stakeholders.
Leading market scanning and benchmarking to monitor the direction of the supply market, ensure competitiveness of the supply base and shaping the strategy of the category.
Providing regular Management Information reports and updates to the business stakeholders and when applicable to the Accountable Executive.
Key Skills / Qualifications needed for this role:
Experience in contract supplier management
Experience in managing supplier against the requirements set out in the FCA (SYSC 8/13) and PRA rulebook.
Experience in either an supplier assurance and audit
Knowledge of working with and managing outsourced Service Providers.
A good knowledge of supply chain processes and the tools and techniques that can be used to improve them.
Professional Procurement or Risk Management qualifications
Good understanding of risk management frameworks and compliance activities
Knowledge and experience of contract terms and conditions with an emphasis on drafting schedules
Strong commercial awareness with a demonstrable record of value based delivery
Ability to understand and communicate risk posture, possible impact on business functions, and paths for remediation
Analysis, problem solving and decision making skills
Ability to communicate complex topics in efficient and effective manner.
Ability to communicate effectively at all stages of organisation
Strong negotiation skills
Experience of building and maintaining effective relationships at all levels
Practical understanding of relevant regulatory environment
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full timeJob Area:
Finance & AccountingLocations:
Angel Court, London, Bupa Place, Kirkstall ForgeBupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Rhitik joined our Actuarial team for his placement year in 2020 and will be returning in 2022 as part of our Graduate programme. We caught up with him at the end of his Placement year to find out how he got on, and why he chose to stay with Bupa once he’s completed his studies.
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