Job Description:

Administrator / Receptionist - Part Time

Bupa London Chancery Lane Health And Dental Centre, London WC2A 1PP

Permanent, 24 hours per week. Wednesday, Thursday and Friday 09.15-18:00

£17,580 per annum plus fantastic benefits

We will be looking to conduct interviews the week of 9th June 2025

We make health happen:

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

About the BUPA London Chancery Lane Health & Dental Centre

Located in City of London, were we offer a range of services to include; Physiotherapy, Musculoskeletal, Private GP Services, Health Assessment and Dental. Our services and treatments are available to everyone – not just those with health insurance. We are open to our customers Monday to Friday.

Role Overview

As a part time Administrator/Receptionist, you'll be the face of Bupa, welcoming our customers for our MSK, Physio, GP and Health Assessment clinics, as well as other visitors to the centre. You'll also provide administrative support in our back office, ensuring that our customers continue to receive a great service after leaving the clinic.

It can be demanding at times, but with the support of your colleagues and your team leader you'll be able to leave at the end of the day knowing you've made a difference to each and every one of our customers.  

What you'll do:

• Work on reception, greeting customers and helping make their appointment as smooth and friendly as possible

• Support our clinical staff with preparation of client files and scanning documents, giving them the time to dedicate to their patients

• Perform day to day admin to assist with the operation of the site such as post, answering calls, emails, managing card transactions, invoices and delivery notes

• Liaise with clinical colleagues to ensure that client reports and correspondence are issued within required timeframes

• Ensure our facilities are well presented and provide a welcoming environment, resolving or escalating any issues when required

What you'll bring:

• Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role as a Receptionist

• Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease

• Great time management and flexibility, you'll need to switch tasks and support where needed throughout your shift

• Excellent attention to detail, you'll be doing a lot of administration, so you'll need to have solid computing skills and an understanding of the various Microsoft office packages

Benefits:

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!

• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets

• Wagestream - Have early access up to 40% of your earned wages within minutes

• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan

• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

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