Clinical Services Centre General Manager

Job Description:

Centre General Manager - London Medical

Based Onsite (London Medical W1U 5HJ)
Full time (37.5 hours)
Competitive Salary
10% Management Bonus Scheme
First stage interviews to commence 12th November

We make health happen

Reporting to the Director - Outpatients & Diagnostic Centres, you'll be responsible for the overall performance, operations, clinical governance, and strategic growth of the centre. You will ensure clinical care is delivered to an outstanding standard while playing a key role in shaping the future direction of the business through growth, innovation, service development, and delivery of Bupa's Connected Care strategy.

This is a unique opportunity to lead one of London's leading independent healthcare centres, working alongside renowned consultants and senior leaders to deliver exceptional patient-centred care and commercial success.

How you'll help us make health happen

• Lead all operational and clinical activities across the centre, ensuring high standards of care, safety, and service.
• Drive financial performance, identifying opportunities for growth, efficiency, and service development across all business areas.
• Identify and deliver new business opportunities, supporting consultant growth, expanding services, and increasing revenue.
• Build and maintain strong relationships with consultants, supporting practice growth, referral generation, and the introduction of new services.
• Lead the centre through ongoing transformation, driving improvements in patient experience, operational performance, service delivery, and long-term commercial success.
• Drive exceptional patient experience, using customer feedback, quality metrics, and service data to continuously improve outcomes and satisfaction.
• Oversee property and estates management, ensuring a world-class environment for patients, consultants, and colleagues.
• Champion a culture of continuous improvement, innovation, accountability, and change management.
• Act as the CQC Registered Manager, ensuring compliance with all regulatory, governance, and quality requirements.
• Collaborate with the wider Health Services leadership team to deliver Bupa's Connected Care strategy.
• Lead and inspire a multidisciplinary team, embedding a high-performance culture and strong employee engagement.

Key Skills / Qualifications

• Educated to degree level (or equivalent), with formal leadership training.
• Proven experience leading outpatient, diagnostic, or ambulatory healthcare services.
• Previous leadership experience within the independent healthcare sector.
• Strong financial, operational, and commercial management experience within a complex healthcare environment.
• Demonstrable experience managing consultant relationships and supporting practice growth.
• Proven ability to lead organisational change, service transformation, and continuous improvement initiatives.
• Excellent leadership, communication, and stakeholder engagement skills.
• Commercially astute, with a track record of delivering business growth and innovation.
• Knowledge of regulatory frameworks including CQC, IR(ME)R, and GPhC.
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• Master's degree in Healthcare Management, Business Administration (MBA), or similar.
• Clinical background.
• Acute healthcare experience.
• Experience within a consultant-led independent healthcare organisation.
• Experience operating within Central London healthcare markets.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

• Joining Bupa in this role you will receive the following benefits and more:
• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available.
• Various other benefits and online discounts.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications. Therefore, if you are interested, we encourage you to submit your application as soon as possible.

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