Job Description:
Head of Connected Care Strategy & Performance
London or Manchester (1-2days a week in the office)
The role requires regular traveling around UK
Permanent role
Competitive salary & benefits package
Full Time - 37.5 hours
We consider all types of flexibility, including locations, hours and working patterns
Closing date for applications: 28th July 2026. Please note, we reserve the right to close the advert early should we receive a high volume of strong applications.
About the Role
At Bupa, we're driven by a clear purpose: helping people live longer, healthier, happier lives and making a better world.
We're now looking for a Head of Connected Care Strategy & Performance to play a critical leadership role in shaping and delivering our Connected Care ambition across Health Services.
This is a high‑impact, commercially focused leadership role at the heart of our strategy-connecting our funding businesses with service delivery to ensure we deliver seamless, high‑quality customer experiences while achieving our growth ambitions.
You'll operate as a key member of the leadership team, translating strategy into delivery, ensuring alignment across complex stakeholder groups, and driving performance across one of Bupa's most important strategic priorities.
Key Responsibilities
You will lead the development and execution of the Connected Care strategic plan, ensuring delivery against both short‑term targets and long‑term growth ambitions.
Define and deliver the Connected Care strategy aligned to Savannah ambition and Health Services growth plans
Lead the planning and prioritisation of initiatives, ensuring alignment across multiple business units and stakeholders
Own delivery of UKI revenue and key performance metrics, proactively identifying risks and opportunities
Use data and insights to demonstrate customer outcomes, service performance and commercial value
Act as the primary relationship lead for UKI and Bupa Global, influencing strategic direction and demand shaping
Build strong relationships across funding, provision and functional teams to enable effective decision‑making
Oversee Connected Care performance and outcome data, ensuring continuous improvement and transparency
What we're looking for
Experience & capability
Proven experience leading strategy, performance or transformation in a complex, matrix environment
Strong commercial judgement, with the ability to deliver against revenue and growth targets
Experience of working across multiple stakeholders and business units, influencing at senior level
Bold, confident and comfortable challenging and influencing senior stakeholders
Resilient and adaptable, comfortable working with ambiguity and evolving priorities
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Free health assessment for you and your spouse
Target bonus of 25% based on individual and company performance
Company car allowance
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full timeJob Area:
Locations:
Angel Court, London
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.