Job Description:
Head of Digital Product Delivery
Salary: £65.5k - £86k (neg depending on experience)
Location: Brighton
Additional Location: London
Hybrid Role
Permanent
Full Time / 35 hours
We make health happen
At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. As a healthcare company with no shareholders, our focus is on our customers and the communities we serve. We're committed to improving health and wellbeing through innovation, care and expertise.
As our Head of Digital Product Delivery, you'll play a key role in delivering Bupa Global's digital transformation strategy. You'll lead a talented team of Product Managers and work alongside colleagues across Sales, Customer Service, Marketing and Technology to create digital experiences that make life easier for our customers.
This is an opportunity to shape a growing digital portfolio, champion customer-focused design, and deliver meaningful change across global digital channels. You'll combine strategic thinking with hands-on leadership, helping us create better experiences while driving measurable business outcomes.
Key Responsibilities
As Head of Digital Product Delivery, you'll:
Lead and develop a team of Product Managers and Product Owners, creating an environment where people can do their best work.
Own and oversee the digital product delivery roadmap, making sure priorities align with business goals and customer needs.
Shape and deliver digital transformation plans across customer journeys and digital channels.
Champion the voice of the customer and use insight to inform decision-making and product development.
Work closely with stakeholders across the business to identify opportunities for growth, improvement and innovation.
Build strong partnerships with internal teams and external suppliers to deliver high-quality digital products.
Lead planning across multiple delivery workstreams while managing expectations and risks effectively.
Support agile ways of working and coach teams to continuously improve how they deliver value.
Manage budgets, forecasts and delivery performance to help ensure successful outcomes.
Develop business cases, track benefits and drive ongoing optimisation of digital products and services.
What We're Looking For
We're looking for an experienced digital product leader who is passionate about improving customer experiences and delivering change at scale.
You'll bring:
Degree-level education or equivalent practical experience.
Significant experience leading digital product or digital delivery teams.
Strong knowledge of agile delivery methods and experience working with mixed internal and external teams.
Experience shaping digital portfolios, developing channel strategies and delivering digital transformation programmes.
Excellent stakeholder management skills, with the ability to influence and build relationships at all levels, including senior leadership.
Experience working in a regulated environment, ideally as a senior Product Owner or similar digital product leadership role.
A strong understanding of digital technologies, trends and innovation.
Strong communication, presentation and problem-solving skills.
Experience using data and insights to support decision-making and demonstrate business value.
Experience managing budgets and forecasts.
It would be beneficial if you have experience working in a global organisation, partnership and 3rd party management. and working knowledge of AI and its utilisation/ opportunities.
Why Bupa
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Time Type:
Full timeJob Area:
ITLocations:
Angel Court, London, Victory House, Brighton
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
We want to inspire people interested in a career in technology to reach their full potential and provide support to help them achieving their goals. We have gathered insights from women in technology at different points in their career to share their experience and tips for success.
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