Administration Medical Secretary

Job Description:

Medical Secretary - Bank

London Medical, London, W1U 5HJ

Permanent | Ad Hoc upto Full Time

£17 + Fantastic Bupa Benefits

We Make Health Happen

At London Medical, part of Bupa, we're committed to helping people live longer, healthier, happier lives. Every member of our team contributes to delivering exceptional care and service, and as a Medical Secretary, you'll be at the heart of providing a seamless experience for our patients from the moment they walk through our doors.

How You'll Help Us Make Health Happen

As a Medical Secretary, you'll be responsible for ensuring all reception and administrative activities are carried out efficiently and effectively while maintaining the highest standards of customer service.

Key Responsibilities

• Deliver an exceptional customer experience at every stage of the patient journey.

• Welcome patients, visitors and consultants in a professional and friendly manner.

• Manage appointment bookings, amendments, cancellations and patient registrations.

• Handle incoming telephone calls, emails and enquiries efficiently and professionally.

• Prepare and maintain accurate patient records and documentation.

• Process payments, invoices and insurance information accurately.

• Generate appointment letters and other patient correspondence.

• Support the management of clinical results, scanning and administrative follow-up activities.

• Manage incoming and outgoing post and deliveries.

• Ensure reception and waiting areas remain clean, organised and welcoming.

• Monitor and manage stock levels within the department.

• Support audits, reporting requirements and operational processes.

• Work collaboratively with clinical and administrative colleagues to deliver an excellent patient experience.

Key Skills / Qualifications

Essential

• Previous experience in a Medical Secretary role.

• Excellent communication and interpersonal skills.

• Strong organisational skills with exceptional attention to detail.

• Proficient in Microsoft Office applications.

• Ability to prioritise workloads and work effectively in a busy environment.

• Professional and customer-focused approach.

• GCSEs (or equivalent qualifications).

Desirable

• Previous experience within a healthcare setting.

• Knowledge of medical terminology.

• Audio typing experience.

• Experience using healthcare systems such as Meddbase or Compucare.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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