Job Description:
TPA Network Development Manager
Location: Nairobi, Kenya
Full Time
Permanent
Hybrid
37.5
We make health happen
At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. As a healthcare insurer and provider, we use our expertise, partnerships and people to improve health outcomes for our customers around the world.
As a TPA and Network Development Manager, you'll play an important role in delivering this purpose across the Middle East and Africa region. You'll help shape and grow our healthcare provider network, building strong relationships with hospitals, healthcare providers and third-party administrators (TPAs) that help our members access high-quality care when they need it most.
This is an opportunity to combine commercial expertise with a customer-focused approach. You'll influence how healthcare services are delivered, help manage healthcare costs, improve access to care and support the development of innovative healthcare solutions for our members. Working closely with colleagues across the business, you'll help create a strong provider network that delivers value, quality and an excellent customer experience.
Key Responsibilities
As a TPA and Network Development Manager, you'll:
Develop, maintain and improve Bupa Global's healthcare provider and service partner network across assigned markets.
Research healthcare markets and identify the most effective approaches to network development, provider access and healthcare cost management.
Negotiate contracts and commercial agreements with hospitals, healthcare providers, TPAs and other service partners.
Build strong provider networks that offer members access to high-quality inpatient and outpatient services.
Manage relationships with providers and partners to help deliver quality care, excellent service and value for money.
Monitor healthcare spend and identify opportunities to improve cost management and commercial performance.
Work with internal teams to make sure new provider agreements and network solutions can be implemented successfully.
Support the delivery of regional healthcare management strategies in line with business objectives.
Lead and influence external partner teams to deliver positive outcomes for customers and providers.
Review network performance, identify opportunities for improvement and drive action plans.
Act as a point of contact for escalated provider and partner queries.
Support governance and performance review activities across provider and partner relationships.
Stay informed about relevant healthcare regulations and market developments across the region.
What We're Looking For
We're looking for a commercially minded professional who builds strong relationships and enjoys working in a fast-paced international environment.
You'll ideally have:
A bachelor's degree or equivalent qualification.
Experience in healthcare, health insurance, provider network management, contract negotiation or a related field.
Strong knowledge of healthcare providers, healthcare funding models or the international health insurance market.
Excellent negotiation and stakeholder management skills.
Experience managing complex provider or partner relationships.
Strong analytical and commercial thinking skills.
The ability to influence and collaborate with stakeholders at all levels, even where there's no direct reporting line.
Experience delivering projects on time and to a high standard.
Excellent written and spoken English.
The ability to balance customer needs, business objectives and regulatory requirements.
It would also be helpful if you have experience in hospital administration, healthcare operations or working with third-party healthcare partners.
Why Bupa?
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Time Type:
Full timeJob Area:
Delivery and OperationsLocations:
Kenya - Nairobi
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.