Job Description:

Partnership Operations Manager
Location: Home-based with regular UK travel to sites
Permanent

Competitive Salary plus bonus

Full Time – 37.5 hours

Closing date for applications – Friday 30th May 2025

We consider all types of flexibility wherever possible, including locations, hours and working patterns.

We Make Health Happen

As a key member of the Health Clinics team, you'll be the operational lead for our partnership centres—ensuring they deliver Bupa's health assessments and primary care services in line with contractual obligations and our high standards of customer care.

You'll be responsible for:

• Managing senior-level relationships with partner organisations.
• Driving financial, customer, quality, and regulatory performance across your region.
• Supporting day-to-day delivery and ensuring a consistent, high-quality customer experience.
• Monitoring performance metrics, including revenue, NPS, and compliance.
• Leading site visits, resolving escalated issues, and supporting business development opportunities.

How you will help us make health happen:

• Own and manage operational relationships with partner sites.
• Monitor and support financial performance, including revenue targets and capacity planning.
• Ensure compliance with Bupa policies, procedures, and clinical governance.
• Provide guidance on recruitment, training, and performance of clinical staff.
• Support the implementation of new services and IT systems (e.g. BOSS/Meddbase).
• Collaborate with internal teams and attend regular performance reviews with partners.

Qualifications & Experience:

To be successful in this role, you'll need:

• Proven experience in a highly regulated environment, ideally within healthcare or a similar sector.
• Strong understanding of P&L drivers and experience managing complex budgets.
• Excellent negotiation and stakeholder management skills, with the ability to handle challenging conversations with external partners and suppliers.
• Experience coaching and supporting teams to improve performance.
• Strong interpersonal and communication skills, both written and verbal.
• Experience in a customer-facing environment, with a focus on service excellence.
• A self-driven, autonomous approach with the ability to manage multiple priorities across a national remit.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Free health assessment for you and your spouse
• Target bonus of 10% based on individual and company performance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

Time Type:

Full time

Job Area:

Delivery and Operations

Locations:

Nationwide