Job Description:
Credit Control Advisor
Bupa Place (Salford Quays, M50 3SP)
Full time, Permanent
Hybrid working (2 days per week in the office)
Salary starting at £27,000 per annum (DOE) + fantastic Bupa Benefits
Advert closes Thursday 24th April 2025
We make health happen
Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
The primary purpose of the Credit Control Advisor role is to manage a dedicated portfolio of clients. This involves ensuring effective credit control and account reconciliation, collecting payments promptly, and initiating appropriate actions in response to non-payment of subscriptions.
How you'll help us make health happen
Manage Correspondence: Handle all forms of communication, including emails, telephone inquiries, and letters from customers and internal Bupa departments, with professionalism and efficiency.
Deliver Consistent Service: Provide reliable service and administrative support to both internal and external customers, meticulously documenting all interactions in the billing system.
Accountable Debt Collection: Take ownership of both overall and individual debt positions, focusing on prompt collection of all assigned group/customer debts, especially overdue accounts.
Achieve Targets: Consistently meet departmental and individual performance targets, contributing to the overall success of the credit control function.
Handle Complaints: Log group/customer complaints diligently and escalate them following FCA/FOS guidelines, ensuring appropriate escalations to the Credit Control Team Leader/Manager.
Key skills/Qualifications required for this role
Proficiency in Excel with a keen eye for analytics and numbers
Previous experience in a Credit Control environment is essential
Ability to quickly learn and adapt, anticipating and responding to customer needs while adhering to Bupa guidelines.
Excellent organisational and time management skills, with the ability to prioritise workload effectively.
Ability to work independently and take initiative.
Comfortable communicating with individuals at all levels.
Demonstrate sound business reasoning and well-developed analytical skills when making real-time decisions, while showing empathy towards customers
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format please email: careers@bupa.com
Time Type:
Full timeJob Area:
Finance & AccountingLocations:
Bupa Place
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Rhitik joined our Actuarial team for his placement year in 2020 and will be returning in 2022 as part of our Graduate programme. We caught up with him at the end of his Placement year to find out how he got on, and why he chose to stay with Bupa once he’s completed his studies.
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