Job Description:

Vacancy: Health Assessment Booking Adviser

Location: Bupa Place, Salford Quays M50 3SP with Hybrid working

Contract: 12 Months Fixed Term Contract

Hours PW: Full-time / 37.50 hours per week.

Shifts: Monday to Friday 8:00am-18:00pm

Salary: £26,500 per annum, plus Fantastic benefits and commission

Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives.

Role Overview

This is an exciting role working within Health Services.  You will be dealing with both new and repeat self-pay and business customers, selling and assisting them in booking clinics related products and health assessments in order to achieve a monthly target and earn commission.

What you'll do:

• You will be taking incoming customer calls and proactively making outbound calls to customers in order to get them to book in their health assessment, generate revenue and hit your monthly target.

• You will be responding to emails and resolve queries over the phone, taking ownership until resolved and action changes to client records ensuring all systems are updated in an accurate and timely manner. 

• You will be upgrading and cross selling products to increase your revenue stream and increase your result against your target.

What you'll bring:

• You will have experience of working in a customer service/sales environment and demonstrating strong customer focused skills and an ability to up sell added products.

• Excellent sales and negotiation skills

• Ability to adapt to a tight, high achieving sales team and to be responsible for both individual and team targets

• You will have experience speaking with customers over the phone or via email

• Understanding of customer service principles and a commitment to service excellence.

• You will be PC literate with good knowledge of Windows based packages and have the ability to combine communication and admin skills.

• Strong verbal and written communication skills and be able to deal effectively with internal and external customers of all levels, taking a firm yet diplomatic approach if necessary.

• Have excellent time management skills and the ability to work quickly and accurately in a pressurised environment

• Be able to remain positive and calm whilst projecting a ‘can do' attitude within the team/department

NOTE: 12 MONTH FIXED TERM CONTRACT

Benefits:

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual Health Services Bonus Scheme

• Support with travel costs via a season ticket loan or cycle2work

• Various other benefits and online discounts

Why Bupa?:

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That's why we especially encourage applications from people with diverse backgrounds and experiences.
 

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 

At Bupa we strive to ensure all our of customers, patients and staff are safe.  All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

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