Job Description:
Lead User Researcher
Bupa Place, Salford Quays M50 3SP as your base - flexible, hybrid
Permanent
Full Time (37.5 hours per week)
Salary up to £65K depending on experience + Management Bonus 10%
We consider all types of flexibility wherever possible, including locations, hours and working patterns.
We make health happen
We're looking for a Lead User Researcher to lead and develop our user research discipline as part of the experience design team at Bupa. As the team is relatively new, you'll be able to help shape the user research discipline here.
You'll help to embed user research in Agile product teams of varying maturity and lead the team in all aspects of user research and definition of best practice across the product lifecycle and within projects.
Part of your role will be to lead and coach a team of user researchers who work in a multi-disciplinary squad alongside Product Designers, Product Owners and Delivery Managers.
We partner with development teams, and are working on ways to bring research, design and development closer together.
You'll lead high profile projects and briefs as an expert practitioner to help grow adoption of user research across teams at Bupa.
You'll help build, grow and maintain relationships with other research departments, evangelising research across the business.
How you'll help make health happen
· You'll lead the user research team at Bupa and help it grow and evolve.
· Being an expert practitioner; you'll plan, design, and lead research activities with users that help teams get a deep understanding of the people that use Bupa's products and services.
· You'll help align user research activities across several squads , ensuring that they take a user-centred approach and ensure good user research practice.
· You'll be an advocate for the user research discipline, engage with the wider design community, and build relationships with product, delivery and marketing teams.
· You should be able to coach and mentor other user researchers in the team to improve and evolve our user research practice.
You
Team leadership . Proven experience leading other Researchers is a must-have.
Analysis and synthesis . You can help an organisation adopt a wide range of research methods and educate on analysis and synthesis techniques. You can lead a community of practice and you know how to help an organisation continually assure, improve and innovate their practices to generate clear and valuable findings. Inclusive and ethical research.
You can help teams understand the diversity of Bupa users. You know how to include all kinds of users in appropriate research activities. You can advocate for inclusive practices and help teams design and deliver accessible services that work for all users.
Strategic insight . You understand organisational goals and challenges. You can align research activities across teams to inform backlogs to drive customer centricity across multiple products and projects . You can advocate for user research and engage sceptical colleagues and stakeholders. Technical understanding . You know about the technologies used to build and operate digital services. You can communicate and collaborate closely with colleagues in different disciplines.
User-centred and agile practices . You understand and have experience of a range of user-centred practices. You can help inexperienced teams adopt user-centred practices and embed them into their agile workflow.
The team are based around the UK, so we're flexible where you're based. We just ask that you can make it into our Salford Quays office, just outside of Manchester at least once a quarter for dedicated team time, and as and when for key meetings/activities.
However, you're free to come in to the office as often as you'd like – whatever works for you.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
You'll receive the following benefits and more:
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full timeJob Area:
PR , Marketing & BrandLocations:
Bupa Place
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.