Job Description:

Operational Support Adviser

6 Month Contract

Bupa Place, Salford Quays, Manchester / Hybrid

£25,000 + Fantastic Benefits

37.5 hours per week

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

The role

To Undertake general administrative and customer service duties as required e.g., managing mailboxes, data inputting, raising and payment of invoices. You will process inventory tasks in an effective and timely manner. Also Respond professionally to all telephone enquiries within an appropriate manner ensuring that all queries are dealt with fully, efficiently and in line with Service Level Agreements.

You'll help us make health happen by

• Undertake general administrative and customer service duties as required e.g., managing mailboxes, data inputting, raising and payment of invoices.
• To work within operational process and procedure, following documented guidelines including General Data Protection Regulations and Access to Medical Reports Act, 1988 and other relevant regulations.
• Ensure compliance with operational control standards e.g. Quality Assurance standards, Privacy and Clinical Governance. Work within frameworks as set out by regulatory bodies, such as the Care Quality Commission and other external regulators.
• To continually work with peers and team manager to analyse existing working practises, to identify ways of improving the service and enhancing the customer journey and revenue streams.
• Adhere to and demonstrate an up-to-date knowledge of Bupa's products, policies and procedures.
• To proactively resolve all queries/incidents at point of contact or escalate concerns/complaints/incidents to the relevant service line, ensuring these are documented within our Complaints/Incident Management System; Datix.
• To undertake other duties as may be necessary in line with the changing nature of the business.

Key Skills / Qualifications needed for this role

• Previous experience of working in a customer services environment and demonstrates strong customer focus skills.
• PC literate with good knowledge of Windows based packages.
• Must have the ability to combine talking and typing skills.
• Excellent communication skills
• Time management skills and the ability to work quickly and accurately in a pressurised environment.
• Ability to work on own initiative and make decisions within the protocols set down with minimal supervision.
• Be adaptable and flexible with the ability to learn new skills and adapt to a changing environment.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday per year, pro rata to your contract.
• Access to a range of services to support your physical and mental wellbeing
• Fixed term benefits allowance
• Access to our confidential employee assistance programme
• Workplace pension
• Online discounts covering your everyday shopping, entertainment, eating out and more

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

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