Job Description:
Service Team Manager – Mental Health Team
Location: Remote (UK only)
Type: Permanent, Full-time (37.5 hours per week)
Salary: £35,000 per annum + Fantastic benefits
Exciting Opportunity: 3 Vacancies Available due to expansion!
About Us:
At Bupa, we make health happen. As a part of our team, your priority will be our patients. With no shareholders, we reinvest our profits back into our business, providing you with the resources and technology needed to make a real difference every day.
Role Overview:
As a Service Team Manager, you will lead and support our Remote Mental Health service, ensuring high-quality, safe, and effective support for Bupa corporate customers.
Key Responsibilities:
Team Management: Oversee a team of Remote Counsellors, Remote CBT Psychotherapists and Psychologists , fostering a supportive and motivating environment.
Leadership: Develop and coach front-line employees to deliver exceptional service.
Continuous Improvement: Review demand, understand customer needs, and implement process improvements.
Performance Management: Address performance issues promptly and fairly, ensuring development plans are followed.
Training: Mentor staff on new processes and systems, providing one-on-one training to ensure best practices.
Resource Optimization: Manage punctuality and absence to maximize available resources consistently.
Key Skills & Qualifications:
Experience managing front-line employees in a customer-focused environment.
Experience managing teams within a Mental Health setting.
Strong product knowledge (internal).
Understanding of continuous improvement principles/QMS.
Customer-centric mindset.
Change management skills.
Excellent planning and time management abilities.
Benefits:
Our benefits are designed to support your overall wellbeing. Joining Bupa, you will enjoy:
Holidays: 25 days per year, increasing with service, plus the option to buy or sell days.
Pension & Insurance: Enhanced pension and life insurance.
Travel Support: Season ticket loan or cycle2work scheme.
Fitness: Discounted online gym sessions.
Bonuses: Annual performance-based bonus.
Health Insurance: Bupa health insurance as a benefit in kind.
Dental Insurance: Option to join at a discounted rate.
Digital GP: Access to our Digital GP platform on your mobile.
Wellbeing Support: Emotional wellbeing support and access to a family mental health line.
Financial Wellbeing: Financial wellbeing channels and support for carers.
Why Bupa?
We are a health insurer and provider with a mission to help people live longer, healthier, happier lives. With no shareholders, our focus is on our customers. We are committed to being brave, caring, and responsible in everything we do.
At Bupa, we celebrate diversity and encourage applications from people with diverse backgrounds and experiences. We believe in the importance of our people representing the communities and customers we serve.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you've found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn't where you've been.
This is where you're going.
This is what we have belief in.
Join us and make health happen!
Time Type:
Full timeJob Area:
Clinical ServicesLocations:
Home Based North c/o Bupa Place
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
For our Telephone Counsellors in our EAP team (Employee Assistance Programme) no two days or calls are ever the same. But what's it like working in a role where you get to make a difference to peoples lives every day? We recently spoke to Jana Collins, Telephone Counsellor, to find out.
Read More