Job Description:

Supplier Relationship Specialist

Hybrid working with up to 3 days per week working from home

Salford Quays Manchester

Permanent

Salary £36K - £39K + fantastic benefits

Full time 37.5 hours per week

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Job Purpose

As our Supplier Relationship Manager you'll bring your stakeholder engagement skills to the fore assisting Supplier Relationship Managers in the managing of business relationships with a number of selected key Bupa suppliers and take ownership for contract compliance of other suppliers with personal accountability to:

• Generate maximum value from contracts and deliver ongoing cost saving and other value benefit.

• Measure supplier performance against contractual and aspirational service delivery targets whilst assisting in agreeing and monitoring improvement plans with suppliers.

• Develop supplier relationships so that Bupa is a customer of choice and that risks to continuation of supply are minimised.

• Collaborate with suppliers to develop innovations to products, supply chain or service work flows to generate additional value to both parties.

• Perform benchmarking of supplier performance against industry standards.

Accountabilities & Activities:

• Contribute to and take ownership, when required, of designing, generating supplier status analysis and reports on Supplier Relationship Management (SRM) activity as required by the SRM team. 

• Assist in and/ or lead in identifying Value Creating Opportunities (VCO) and their effective implementation.

• Facilitate a co-ordinated communications approach to SRM both internally to senior operational stakeholders and externally with suppliers. 

• Where required, lead supplier review meetings with category management staff and business stakeholders to assess supplier performance and contract compliance and take  corrective action as agreed with the Supplier Relationship Manager to manage cost creep and maintain service levels for specific vendors.

• Support the remediation of contract leakage by effective stakeholder management and working with Category Management teams.

• Make informed decisions using detailed cost modelling to recommend and implement changes as required to improve supplier performance

• Assess SLA appropriateness and quality of management information to ensure that any resulting risks can be mitigated. Recommend and implement changes as required.

• Work with the UK Category Management teams to identify  commercial sourcing opportunities and support the negotiation of new contracts or contract renewals

• Lead or assist in identifying synergies in the requirements of multiple Bupa UK businesses to leverage contracts and deliver value benefit and cost savings.

Qualifications, Training & Experience:

The job holder will:

• Have at least 3 years of proven supplier/contract management, administration, negotiation or similar experience.

• Be expected to train towards or hold a professional SRM qualification or MCIPS (Study support can be provided).

• Be comfortable with reading contracts in relation to cost modelling and SLA's and have the ability to work with the Legal and Category Management teams to agree  variations to contracts for goods and services..

• Be able to collate, interpret and interrogate detailed operational management information into transparent commercial conclusions and recommendations which support or drive VCO.

• Be able to analyse and present large amounts of financial data with attention to detail  and effectively communicate these at all levels to influence change.

• Be self  motivating and have the ability to motivate others and have good influencing and persuasion skills.

• Possess excellent planning, organisation, communication, problem solving and project management skills and have the ability to matrix-manage to  lead and/or close initiatives.

• Have a broad business awareness, knowledge of Bupa, the Healthcare market in general and advances within the UK and global supply chains.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email: careers@bupa.com

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