Job Description:
System Support Specialist
Salary: £27,500 plus benefits
Location status: Hybrid working - 2 days in the office per month at Bupa place, Manchester M50 3SP
Contract type: Permanent
Shift pattern: Full-time - 37.5 hours
We make health happen
At Bupa, we're not just a health insurer - we're a health partner. With no shareholders, our focus is always on our customers. We're here to help people live longer, healthier, happier lives - and make a better world.
As a System Support Specialist, you will play a key role in shaping the future of healthcare at Bupa Global. You will be the acknowledged expert for all UK MU's core applications both internally and externally facing for the Business across UK MU so they can support our systems
This is your chance to be part of a team that's passionate about making health happen, every day.
Key Responsibilities:
As a system support specialist you will:
provide an accessible front line expertise to all UK MU's core applications users across UK MU
To act as a central, co-ordinated point of reference for UK MU's core applications queries
To act as the first line technical support for external web based application, Access Online. Handling calls from the relevant users of this application.
To assess support issues and direct them to the appropriate areas liaising with the relevant support teams in IS.
Perform technical analysis of issues and provide resolution via remote connection to user's PCs
To raise service desk calls for all UK MU's core applications, setting priorities & using the agreed escalation procedures.
To support the users in workarounds while UK MU's core applications bugs are fixed or new enhancements are under going development
To provide ad hoc testing in test environments of BAU defect fixes
To complete detailed analysis of UK MU's core applications queries and feedback to the users in conjunction with their other support colleagues.
To support the Business Support Manager in continually evaluating UK MU's core applications functionality, looking for and recommending improvements and enhancements.
Assist in the analysis of business processes, identifying alternative solutions to ensure best outcomes for our customers
What We're Looking For:
We're looking for someone who's curious, collaborative, and confident working in a fast-paced environment. You'll need:
Previous operational experience, within an UK MU area either as a subject matter expert or front line operative.
A thorough understanding of front line customer interaction and knowledge of how the business moves its work around, including the end to end business process
Ideally with experience of supporting systems and knowledge of support processes. This could have been achieved through "floorwalking" or "user acceptance testing" activities associated with a system release in the past
Specialist in depth knowledge of a specific functional area within UK MU and the applications used to support and automate processes in this area.
Credibility with the users within a functional area to be able handle a wide range of system, process, and training related issues relevant to their specialist area
Educated ideally to ‘A' level or equivalent with additional higher education that demonstrates Information Technology, Financial and commercial understanding.
ISEB Foundation qualified or working towards it.
ServiceNow experience preferable.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role, you'll receive the following benefits and more:
25 days holiday, increasing through length of service, with the option to buy or sell
Enhanced pension and life insurance
Private medical insurance
Access to our health assessments and dental insurance
Discounts on Bupa products and services
Support for learning and development
Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role.
We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: emma.stockwell-sykes@bupa.com
Time Type:
Full timeJob Area:
ITLocations:
Bupa Place, Staines - Willow House
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
In September 2021 we welcomed our first cohort of IT Graduates into our Salford Quays and Staines office. We recently caught up with Gemma to find out more about what she’s been up to and how she’s settling in.
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