Call Centre Corporate Health Trust Consultant

Job Description:

Job Title: Corporate Health Trust Consultant

Salary: £56,300 per annum DOE + SIP + Car/Allowance and fantastic benefits
Location status: Hybrid (flexible working options available)
Location: Salford, Bupa Place - Staines, Willow House - London, Angel Court
Permanent/fixed term contract: Permanent
Shift pattern: Full‑time 37.5hrs

We make health happen

As a Corporate Health Trust Consultant, you will manage a portfolio of large corporate clients, building strong partnerships with stakeholders at all levels. You will be accountable for driving growth through new registrations, retention, revenue, and contribution across our UKI business units. Your work will directly support the performance of our Corporate Health Trust portfolio and play a key role in Bupa's commercial success.

How you'll help us make health happen

• Manage a portfolio of ~20 major corporate clients, ensuring strong, commercially successful relationships.
• Deliver business targets across acquisitions, retention, revenue, contribution, registrations, and lives - in line with the Commercial Strategy for Corporate.
• Manage clients across all product lines within Business & Speciality Products, as well as Clinics.
• Monitor and report on portfolio performance, understanding impact across individual client P&Ls and the wider Health Trust P&L.
• Support clients to shape and implement their Health & Wellbeing strategies, positioning Bupa as a clear leader in the UK healthcare market.
• Ensure all account management activity meets regulatory standards, falls within risk appetite, and consistently delivers fair customer outcomes.

Key Skills & Qualifications

• Highly commercial with strong strategic planning and relationship‑building abilities
• Proven success in driving revenue, profit, and growth within a regulated environment
• Demonstrated ability to achieve and exceed performance targets
• Strong track record of treating customers fairly and delivering compliant sales
• Excellent understanding of customer service principles with a commitment to service excellence
• Self‑motivated with strong time‑management skills and the ability to meet strict deadlines
• Ability to analyse complex data from multiple sources and make sound recommendations
• Acts with honesty, integrity, and ethics - building trust and authenticity with customers and colleagues

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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