Job Description:

Singapore In-patient Team Lead

Singapore

Permanent

Full time (45 hours per week)

Hybrid Working (at least 2 days in the office and may require weekend shifts as operation needs entail)

*We can only employ Singaporean Citizens and Singaporean Permanent Residents for this role, with the job location in Singapore*

We make health happen

At Bupa, we're here to help people live longer, healthier, happier lives – and make a better world. With no shareholders, we reinvest our profits into better healthcare. That means we can focus on what really matters: our customers and our people.

As a Singapore In-patient Team Leader, you'll be at the heart of our clinical operations in the APAC region. You'll lead a dedicated in-patient team, ensuring that every treatment request is reviewed with care, accuracy, and fairness. This role is key to delivering high-quality service and building our in-house Third Party Administrator (TPA) capabilities.

How you'll help us make health happen:

In this role, you'll use your clinical knowledge and market insight to guide treatment decisions and ensure excellent customer outcomes. You'll:

• Lead the in-patient team to review 100% of in-patient and day-case requests, including surgeon, anaesthesia, and hospital fees.
• Ensure claims are assessed and paid in line with pre-authorisation terms.
• Negotiate with providers to ensure adherence to contractual terms and cost-effectiveness.
• Respond to enquiries from members, providers, and intermediaries with clarity and care.
• Monitor turnaround times and feedback, taking action to improve service where needed.
• Identify opportunities to reduce claim expenses and prevent fraud or abuse.
• Support internal and external reporting, case coordination, and process development.

Key Skills / Qualifications needed for this role:

• A Bachelor's degree or higher is preferred
• RN experience (local or overseas) preferred, or at least 1 year in utilisation review within an insurance or TPA environment
• Strong knowledge of medical coding systems
• People management experience is desirable
• Strong stakeholder and project management skills
• Proficient in Microsoft Word and Excel
• Excellent interpersonal, analytical, and communication skills
• Customer-focused, culturally aware, and able to work independently

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

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