Job Description:
2nd Line IT Support Analyst
Salary: From £34,600.00 - £43,200.00 DOE
Contract type: Permanent
Shift pattern: Full-time - 37.5 hours per week
Location : Hybrid working - 3 days on site at Cromwell Hospital, London, SW5 0TU
We make health happen
At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.
Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.
The 2nd Line Support Analysts' role is to provide a single point of contact for end users to receive support and maintenance within the organisation's computing and telephony environment
How you'll help us make health happen:
Responsible for the security of Bupa and Patient data.
To provide technical support via remote access, answering support queries and tickets onsite or via phone or email.
To maintain the gold standard of Customer service for all support queries and always adhere to all service management principles.
Troubleshooting network related issues around the hospital and collaborating with other teams to resolve the issue.
Working closely with the 3rd line & Apps Support team when triaging tickets.
To take ownership of user problems and be proactive when dealing with user issues.
Respond to enquiries from Customers and help them resolve any hardware or software problems that are within supported scope.
To allocate more complex service issues to the escalations team.
To arrange for external technical support where problems cannot be resolved in house.
Rebuilding laptops and desktops as necessary with our gold build.
Conducting physical desk moves and IT equipment around the hospital.
When working on tickets ensuring SLA's are being adhered.
Key Skills / Qualifications Needed For This Role
2 years experience working in a 2nd line IT Support role.
Demonstrable experience with the Microsoft stack including end user OS and M365 suite.
Basic Data Networking experience.
Experience working with remote access applications, preferably Citrix.
Knowledge & Experience of Telephony.
Hands-on hardware trouble shooting experience.
Deskside visits within the business.
Physically lifting IT Equipment in the office or around the business.
Experience working with end point security tooling.
Experience with print devices and managed print services.
Experience with end point management systems.
Experience with Mobile Devices, iOS/ Android.
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full timeJob Area:
ITLocations:
Cromwell Hospital London
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
We want to inspire people interested in a career in technology to reach their full potential and provide support to help them achieving their goals. We have gathered insights from women in technology at different points in their career to share their experience and tips for success.
Read more