Float Medical Secretary

Cromwell Hospital, London SW5 0TU

Permanent Contract

Up to £35,500 + Fantastic Benefits

Full time 37.5hrs a week  – Shifts are Monday to Friday 9-5pm

We make health happen.

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

Role Overview

As a Float Medical Secretary, you will provide efficient secretarial administration and services for various consultant private practices during holiday and sickness absence, ensuring that the high-quality service delivered to patients and Consultant is maintained.

You'll help us make health happen by:

• To ensure the same consistent high level of service is maintained for patients and consultants during the secretary's absence.
• Act as a gatekeeper between practice partners and the Hospital, resolving matters in-house without the need to involve Consultants.
• To provide secretarial and administration expertise to the department and our consultants.
• Prioritise Consultant workload, accordingly, ensuring each practitioner's work is accurately completed on time.
• To liaise with appropriate departments e.g. reservations, theatre, pathology, radiology, medical records, outpatient reception and Contact centre.
• To relay messages and relevant queries to consultant and provide any feedback. 
• To be responsible for accurately transcribing medical reports and correspondence in a consistent and timely manner.
• Producing and sending invoices to the relevant insurance companies or patients as necessary.
• Manage and coordinate hospital and practice management systems.
• Provide financial information/security to each patient and document details of this, i.e. email sent re-quote or insurance details recorded.
• Where necessary provide support with finance, billing and typing.
• Deal with all bookings, including theatre, Outpatient procedures and Consultations with all necessary and accurate codes and ensuring correct equipment is requested.

Key Skills / Qualifications needed for this role:

• Medical Secretary in private healthcare is essential
• MDT (Multi-Disciplinary Team) Experience would be desirable
• Healthcare administration experience within private healthcare
• Experience using systems such as Semble (formally known as Heydoc)
• Excellent communication skills
• Good time management and prioritisation skills
• Organisational kills
• Telephony skills
• IT Literate

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual Health Services Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe.  All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately