Job Description:
Outpatient & Diagnostic Service Manager
Cromwell Hospital (Kensington SW5 0TU)
Full Time (37.5hrs per week) - (On Site Role)
Competitive salary and fantastic benefits
We make health happen
Cromwell Hospital is an internationally renowned private hospital in London and a part of Bupa Health Services dedicated to delivering exceptional patient care. Over the past year, we've expanded our services, launched innovative care pathways, and developed new products. In 2025, we're focused on strategic growth to enhance patient care, including our Lexham Gardens expansion, which also incorporates technologies to reduce carbon emissions and support our goal of achieving net zero by 2040.
How you'll help us make health happen.
As a Service Manager at Cromwell Hospital, you will play a crucial role in supporting the development and growth of our managed Outpatient Clinics. These clinics cover a wide range of specialties, including Urgent Care Centre, Audiology, Lung, Sleep, Neurophysiology, Primary Care, and Specialist Outpatient clinics. Your leadership will ensure operational excellence, safe and effective clinical standards, and exceptional experiences for both patients and staff.
Key Responsibilities
Provide operational and strategic leadership to support the development and growth of Cromwell Hospital's managed Outpatient Clinics.
Oversee and manage contracts and services with key partners and third-party service providers.
Direct, coordinate, and support service delivery at the hospital, ensuring collaboration with delivery partners, particularly consultants.
Drive growth, safe and effective clinical standards of care and governance.
Lead the development and delivery of relevant strategies and service plans within Outpatient centres to align with the hospital's strategic objectives.
Build relationships with key stakeholders to support the delivery of Cromwell Hospital's overall strategy.
Key Skills / Qualifications needed for this role:
Management experience in an Outpatient/Diagnostic Healthcare setting (essential).
Operational/Commercial background (essential).
Previous management training (essential).
Excellent interpersonal and communication skills.
High level of work organisation, self-motivation, and drive for performance and improvement.
Strong sense of commitment to openness, honesty, and integrity in undertaking the role.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
Payment of professional registration fees
Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Annual performance-based bonus
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
Earlier this year Cromwell Hospital was officially accredited by Inclusive Employers Standard, recognising our commitment to fostering a truly inclusive workplace. We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
If you would like more information on the role, or would like to discuss other opportunities suited to your skills and experience, please contact jack.mccool@bupa.com
Time Type:
Full timeJob Area:
Clinical ServicesLocations:
Cromwell Hospital London
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Think working as a GP at Bupa means you'll have to give up NHS work? Think again. Laura recently joined our team and talks to us about how she's been able to use what she's learnt at Bupa for the benefit of all her patients.
Read More