Director of Technology Resilience

Director of Technology Resilience

Location
Angel Court, London, Bupa Place, Staines - Willow House
Location
Full Time
Apply

Job Description:

Director of Technology Resilience

London / Staines / Manchester (hybrid)

Permanent

We make health happen

At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. We do this by combining trusted care with resilient technology that keeps our services available when customers need them most.

As Director of Technology Resilience, you'll lead the strategy and execution that ensures our critical technology services remain robust and recoverable during disruption. This is a senior leadership role with direct impact on customer trust and regulatory compliance. You'll shape our resilience operating model, drive improvements across cloud and data recovery, and collaborate with senior stakeholders to embed resilience into every layer of technology.

Key Responsibilities

  • Set and deliver the technology resilience strategy for BGIUK, aligning with regulatory requirements and group standards.
  • Lead a specialist function covering resilience testing, vulnerability remediation and data recovery.
  • Oversee resilience testing for critical IT systems, including third-party managed services, ensuring recovery within defined tolerances.
  • Champion resilient design principles for cloud architectures and promote established patterns for high availability and disaster recovery.
  • Implement chaos engineering practices to identify weaknesses under stress and proactively address them.
  • Drive vulnerability identification and remediation through architecture reviews, scenario testing and asset mapping.
  • Monitor and report on resilience metrics, including recovery times, backup validation and adherence to operational resilience requirements.
  • Engage and influence senior stakeholders to secure buy-in for resilience initiatives and continuous improvement.

What We're Looking For

  • 10+ years' experience in technology resilience or operational resilience within regulated financial services.
  • Proven ability to design and execute enterprise resilience frameworks in complex organisations.
  • Strong knowledge of regulatory standards and frameworks such as ITIL, COBIT, NIST CSF, ISO 27001 and DORA.
  • Experience managing resilience risk across third parties, including cloud service providers.
  • Excellent stakeholder management skills with credibility at executive and board level.
  • Ability to lead through ambiguity, make decisions under pressure and communicate clearly to technical and non-technical audiences.
  • Recognised qualifications in technology resilience or cyber security are desirable.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

  • 25 days holiday, increasing with service, plus option to buy or sell
  • Enhanced pension and life insurance
  • Private medical insurance
  • Access to health and wellbeing services
  • Discounts on Bupa products and services

Why Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”. We champion diversity and understand the importance of representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview to every disabled applicant who meets the minimum criteria for the role and provide reasonable adjustments throughout the process.

Time Type:

Full time

Job Area:

Locations:

Angel Court, London, Bupa Place, Staines - Willow House

Director of Technology Resilience

Location
Angel Court, London, Bupa Place, Staines - Willow House
Location
Full Time
Apply
DJD Purpose.jpg

Our
purpose

Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.

Our
values

Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.

We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you. 

As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.

DJD Values.jpg
DJD Inclusion.jpg

Free to be
you

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. 

You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.

Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.

Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.

Director of Technology Resilience

Location
Angel Court, London, Bupa Place, Staines - Willow House
Location
Full Time
Apply