Job Description:

Learning Experience Expert

Bupa Place, Brighton or Staines - with hybrid working

Permanent

Full Time (37.5 hours per week)

Circa £27,600 - £35,000, depending on experience and location

We make health happen

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

As a Learning Experience Expert, you will work closely with the UK Insurance business, ensuring that their learning needs are met in a manner that aligns with the needs of their people, customers, and commercial objectives, both now and in the future. The role is also actively involved in the transformation of learning methodologies towards a digital first approach, including ‘Learning in the Flow of Work' and ‘Learning at the Point of Need'.

The role holder will support stakeholders and the wider learning community to deliver this transition, contributing to tangible business benefits and exceptional learning experiences. The Learning Experience Expert will be a key member of a diverse team of in-house Learning Experience Experts and Associates, supporting their development and the flexible allocation of resources. They will also contribute to large change projects and flagship initiatives, involved across the entire learning cycle from scope to evaluation.

How you'll help us make health happen:

• Support Business Areas: Collaborate with various business areas to understand and meet their learning needs effectively and efficiently.

• Resource Provision: Assist in providing high-quality resources that drive business outcomes across multiple business areas.

• Digital Learning: Support the transition from traditional course facilitation to digital resources, including influencing stakeholders and the learning community.

• Promote Learning: Provide exceptional learning experiences, including supporting the increase of ‘Learning in the Flow of Work' and ‘Learning at the Point of Need' to drive productivity achieve Bupa's goals through our People.

• Ensure Quality: Ensure that the learning provided aligns with the organisation's strategic objectives and maintains the highest quality standards.

• Manage Relationships: Assist in managing relationships with outsourced business areas and external L&D providers.

• Data Utilisation: Assist in leveraging data to evaluate the success of L&D initiatives and identify areas for improvement.

Key Skills / Qualifications needed for this role:

• Strategic Thinking: Ability to support strategic initiatives, combined with a pragmatic approach based on personal experience of delivering skills solutions in a fast-moving, operational environment.

• Learning and Development Experience: Practical experience of designing, delivering, and evaluating learning.

• Specialist Expertise: Specialist expertise in skills development programmes and adult learning.

• Stakeholder Management: Good relationship and stakeholder management skills at all levels, with the ability to support senior stakeholders and gain commitment to strategic change/new ways of working.

• Commercial and Analytical Mindset: Commercially aware with good data analytical skills, with the ability to support robust reporting for all programmes. Assist in developing evaluation frameworks and metrics to measure the effectiveness and impact of learning programs.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

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