Job Description:

Production & Tech support

Staines – 5 days a week on site

Permanent

Full time - 37.5 hours per week

£50,000  

We try to consider all types of flexibility, including locations, hours and working patterns.

We make health happen:

This is an exciting time at Bupa as we get set to open the doors on our new state of the art, Campus and including a Clinical Training Academy. Here we are seeking to deliver innovative learning & development, both physically and virtually through word class experiences and, to connect, grow and broaden the skills of our people across all business units (Dental Services, Care Services, Health Services, Insurance). Our goal is to exceed learner expectations and foster a culture of exceptional learning and development, through a learning offering that includes fully immersive technology, virtual classrooms, hi fidelity simulation labs & AI.

This role is responsible for technology and production support within the Bupa campus & Clinical Training Academy. You will provide technical assistance, troubleshoot technical issues and be an expert across all the on-site technology and AV equipment. This role will also own the media and podcast facility and support business leaders in creation of podcasts, webinars, events and streaming, along with campus digital marketing materials. You will be the first point of contact for all things tech in the physical facility and manage escalations & 2nd line support. 

How you'll help us make health happen:

• Install, configure, and operate AV equipment (projectors, sound systems, microphones, speakers, cameras, recording/editing software, video conferencing systems).
• Ensure stable technology for live events and presentations.
• Perform regular testing and troubleshooting.
• Operate audio mixing boards for clear audio.
• Use software to control AV technologies.
• Update inventory database for gear management.
• Plan and oversee production processes.
• Collaborate with leads and content owners for AV setup and quality maintenance.
• Manage video and media room for recording, editing, and production, competent with filming equipment.
• Ensure technology meets learner accessibility needs.
• Troubleshoot and resolve equipment issues promptly.
• Coordinate repairs and maintenance with vendors.
• Collaborate with production teams to improve workflow and technology use.
• Train campus team on basic tech requirements.
• Support content design and maintenance of learning platform landing pages.

Key Skills / Qualifications needed for this role:

• Expertise setting up and operating audio equipment including mixers, mics, amplifiers, wiring etc.
• Up-to-date awareness of AV technologies and their features
• The ability to visually inspect and test equipment to diagnose issues
• Skill repairing and maintaining AV components
• Analytical and risk assessment abilities.
• Problem-solving to address equipment failures and production needs
• Strong technical and troubleshooting skills
• Customer focused skills to understand Campus audio visual needs

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

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