Job Description:
Sales Team Manager - Consumer Retentions
Willow House, Staines
Permanent, Full Time (37.5 hours)
Salary is £39,500
This role is office based with potential for Hybrid working options available once signed off - This is not a fully remote working position.
We make health happen.
We always go the extra mile by giving our customers fast access to treatment and helping them get the specialist support they need.
As part of Management at Bupa, you'll deal with the responsibility of looking after our people as well as enjoy the development process.
What you'll be doing
You'll be looking after the consumer retentions and re-instatement teams
You'll proactively manage reinstatement sales figures through effective lead management and strong performance management whilst ensuring the quality of our calls is of high priority.
Key Skills / Qualifications needed for this role:
Previous experience of managing employees within a targeted call centre environment
Strong relationship management skills and ability to build networks internally
Well-developed communication and interpersonal skills
Positive attitude and self-motivation
Able to make important decisions and day to day decisions without referral
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full timeJob Area:
Call CentreLocations:
Staines - Willow House
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
For 10 years, Neil has shown dedication in becoming our Specialist Complaints Team Manager. Solving claims and helping people live longer, healthier, happier lives and making a better world.
Always eager to develop, challenge himself and the surrounding team, there is no stopping Neil’s progression.
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