Business Development Provider Coordinator

Provider Coordinator

Location
Hong Kong
Location
Full Time
Apply

Job Description:

Provider Coordinator

Location: Hong Kong

Permanent

Full time

Hybrid working

We make health happen

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

How you'll help us make health happen

  • To manage claim reconciliations in the region and share the investigated reports with clear explanation of Bupa Global Decisions with Network Managers for any negotiations taken forward with the provider.
  • To investigate statements of outstanding accounts from participating providers with the provider services teams.
  • Updating the network list monthly to be shared with the internal stakeholders.
  • To handle complaints received from client managers/ members/ Customer Services team/ Provider Mailbox and coordinate internally with stakeholders and Network Managers for resolutions and update the complaints tracker.
  • Work positively in association with internal stakeholders, especially in Healthcare Services, Claims and Bupa Global.
  • Set expectations with providers on incoming queries on reconciliation and turnaround times.

Key Skills/Qualifications needed for this role:

  • Bachelor's degree or above in healthcare or related discipline
  • Background in the global/ local health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, hospital or clinic, Commercial or Investment Banking and Wealth Management.
  • Previous experience of a complex and multi skilled customer facing roles within a contact centre setting
  • A track record of achieving and exceeding productivity and quality targets
  • Excellent communication, organisational and analytical skills
  • Fluent in English, Cantonese, and English
  • Advanced knowledge with MS offices

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Time Type:

Full time

Job Area:

Business Development

Locations:

The Quayside

Provider Coordinator

Location
Hong Kong
Location
Full Time
Apply
DJD Purpose.jpg

Our
purpose

Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.

Our
values

Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.

We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you. 

As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.

DJD Values.jpg
DJD Inclusion.jpg

Free to be
you

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. 

You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.

Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.

Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.

Celebrating Pride Month:
Nikki's Story

Nikki Williams, Colleague Engagement Executive and one of our Be You At Bupa network leads shares her thoughts on why Pride is still important in 2021 and her experience of being LGBTQ+ at Bupa.

Read more
Pride Month 1.png

Provider Coordinator

Location
Hong Kong
Location
Full Time
Apply