Delivery and Operations Provider Network Executive

Provider Network Executive

Location
The Quayside
Location
Full time
Apply

Job Description:

Provider Network Executive

Hong Kong (The Quayside, 77 Hoi Bun Road)

Hybrid Working (up to 3 days working from home per week)

Permanent

Full Time (45 Hours – Monday – Friday 9-6pm)

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

The role

To provide efficient and effective support for participating providers within Hong Kong, Macau, Taiwan, Japan, Korea and Mongolia (specified geographic areas).
You will manage the relationships between Bupa Global and participating providers within specified geographic areas on a day-to-day basis.
 

You will enhance the provider's experience of Bupa Global, through educational
and informative, proactive and timely service and be a business champion to ProviderWorld, leading providers through the registration process, ensuring they understand the functionality and can self-serve.
 

The role holder will support the positioning of Bupa Global as the expert in the international
healthcare arena and support medical network provider expansion in specified geographic
areas.

You'll help us make health happen by

  • Investigating statements of out-standing accounts from participating providers
  • Investigate aged debt queries
  • Resolve claims / payment queries
  • Communicating enrolment details to users
  • Update and maintain records in SWAN systems regarding contracted providers
  • Monitor Provider World (online portal for providers and TPA's) accounts
  • Produce regular activity and savings reports
  • Conduct inbound & outbound calls relating to general provider queries
  • Build strong relationships with providers
  • Support new product development

Key Skills / Qualifications needed for this role

  • Experience in the global health insurance market, or transferrable skills and knowledge from other industries. Eg. Life Insurance, Healthcare, Commercial or Investment Banking and Wealth Management
  • Experience of a complex and multi-skilled customer facing role within a contact centre setting
  • A track record of achieving and exceeding productivity and quality targets
  • Customer focussed
  • Excellent interpersonal, communication and influencing skills

Time Type:

Full time

Job Area:

Delivery and Operations

Locations:

The Quayside

Provider Network Executive

Location
The Quayside
Location
Full time
Apply
DJD Purpose.jpg

Our
purpose

Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.

Our
values

Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.

We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you. 

As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.

DJD Values.jpg
DJD Inclusion.jpg

Free to be
you

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. 

You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.

Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.

Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.

Provider Network Executive

Location
The Quayside
Location
Full time
Apply