Job Description:

Credit Controller

Brighton (Victory House, BN1 4FY)

Hybrid (1 day per week in the office)

Full time

Permanent

Salary from £24,000 per annum (plus fantastic Bupa Benefits)

Advert closes Friday 11th July 2025

We make health happen

At Bupa, we're not just about insurance or healthcare-we're about people. Our purpose is helping people live longer, healthier, happier lives and making a better world. As a Credit Controller, you'll play a key role in supporting that mission by ensuring our financial operations run smoothly and efficiently. You'll be part of a team that helps keep our services accessible and sustainable, making a real difference to our customers every day.

This is more than just a numbers role. It's about building relationships, solving problems, and making sure our customers feel supported and understood. You'll be joining a business that puts people first-whether that's our customers or our colleagues.

How you'll help us make health happen

As a Credit Controller, you'll be part of our Financial Operations Team, reporting to the Credit Control Manager. Your day-to-day will include:

• Managing and processing customer payments accurately and on time

• Handling inbound queries from internal teams and support partners

• Administering credit control notifications and internal processes

• Ensuring compliance with regulatory standards, including anti-money laundering and sanctions

• Progressing towards managing your own portfolio of credit control cases

• Making decisions within agreed parameters to resolve outstanding debt

• Liaising across departments to deliver a seamless customer experience

• Reconciling accounts and investigating discrepancies

• Supporting training and knowledge sharing within the team

• Identifying opportunities to improve processes and reduce debtor volumes

• Escalating any control risks or weaknesses to the Credit Control Manager

• Supporting other areas of Finance when needed

• Contacting customers, Brokers and Account Managers as required to discuss outstanding payments and escalate accordingly

Key Skills/Qualifications needed for this role

We're looking for someone who's confident with numbers and even better with people. You'll need:

• Experience in a credit control or account management role-ideally in insurance or financial services

• A track record of meeting and exceeding KPIs in a high-volume environment

• Strong attention to detail and the ability to process financial data quickly

• Excellent communication and interpersonal skills

• Confidence in handling customer queries with professionalism and empathy

• A collaborative mindset and the ability to work well in a team

• A proactive approach to problem-solving and continuous improvement

• Understanding of regulatory obligations and a commitment to fair customer outcomes

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Enhanced pension and life insurance

• Access to our health insurance and dental plans

• Mental health support and wellbeing resources

• Discounts on Bupa products and services

• Opportunities for career development and internal mobility

Why Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

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