Call Centre SME Account Manager

Job Description:

SME Account Manager, Bupa Global

Victory House, Brighton

Permanent

Full Time (35 hours per week)

Hybrid working

Salary £35,000 per annum DOE + fantastic benefits

At Bupa Global, we're committed to helping people live longer, healthier, happier lives. We're now looking for a proactive and relationship‑driven SME Account Manager to take ownership of a portfolio of international SME health insurance clients-both direct and intermediary.

This is a fantastic opportunity for someone with confidence, commercial acumen and exceptional customer‑care standards. You'll be working in a fast‑paced, target‑driven environment where your success in retaining and growing accounts will be recognised and rewarded.

What You'll Be Doing

As an SME Account Manager, you will:

• Retain and grow an existing portfolio of direct and broker SME clients in line with agreed targets.
• Manage all aspects of your accounts, including renewals, retention, pricing discussions, expansion opportunities and debt management.
• Deliver exceptional customer service, taking ownership of day‑to‑day client issues and ensuring that queries are resolved efficiently and professionally.
• Maintain up‑to‑date product and industry knowledge to confidently educate clients and intermediaries and promote Bupa Global solutions.
• Build strong relationships through regular meetings (face‑to‑face or virtual) and provide knowledgeable, consultative support.
• Work in partnership with Group Secretaries or intermediaries to create ‘win‑win' outcomes for Bupa Global and the customer.
• Identify opportunities through relationship building to further strengthen Bupa Global's market position.
• Renew and secure group schemes in a timely and organised manner.
• Represent Bupa Global at conferences and events, contributing to the growth of your portfolio through networking and referrals.

What You'll Bring

We're looking for someone who can demonstrate:

• Strong negotiation and presentation skills.
• Proven experience managing a customer portfolio and conducting face‑to‑face client meetings.
• Knowledge of Bupa Global products (desirable but not essential).
• Additional language ability (advantageous).
• Solid understanding of global markets, cultural differences and time‑zone awareness.
• High levels of motivation, articulation and numeracy, with strong Microsoft Office skills.
• Experience within the healthcare or insurance market (preferred).

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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