Delivery and Operations Head of Operational Quality

Head of Operational Quality

Location
Richmond Bede Village
Location
Full Time
Apply

Job Description:

Head of Operational Quality - Richmond Villages (Bupa)

Home based with national travel

Help shape the future of care at Richmond Villages.


At Bupa, our purpose is helping people live longer, healthier, happier lives and making a better world. Richmond Villages is a key part of that mission - delivering person-centred care in beautiful, supportive environments.

We're looking for a passionate and experienced leader to join us as Head of Operational Quality, ensuring the highest standards of care and compliance across our care homes and domiciliary services.

About the Role

As Head of Operational Quality, you'll:

  • Lead on clinical quality, regulatory compliance, and risk management across Richmond Villages.
  • Partner with the Managing Director and operational leaders to drive continuous improvement.
  • Support and oversee the performance of CQC Registered Managers.
  • Use clinical metrics and data to identify risks and ensure early intervention.
  • Represent Richmond Villages in clinical governance forums and with external stakeholders.
  • Contribute to strategic initiatives including dementia care and service innovation.

What We're Looking For

  • Strong understanding of the UK care sector and CQC regulatory framework.
  • Proven experience in senior leadership roles within quality assurance.
  • Ability to influence at all levels, including with regulators and senior stakeholders.
  • Passion for person-centred care and improving resident outcomes.
  • NMC registration is advantageous, or significant experience managing nursing care homes.

Why Join Us?

  • Be part of a purpose-driven organisation that values bravery, care, and responsibility.
  • Work flexibly with national travel and hybrid working.
  • Access to Bupa benefits including health insurance, wellbeing support, and career development.

Time Type:

Full time

Job Area:

Delivery and Operations

Locations:

Richmond Bede Village

Head of Operational Quality

Location
Richmond Bede Village
Location
Full Time
Apply
DJD Purpose.jpg

Our
purpose

Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.

Our
values

Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.

We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you. 

As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.

DJD Values.jpg
DJD Inclusion.jpg

Free to be
you

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. 

You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.

Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.

Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.

Head of Operational Quality

Location
Richmond Bede Village
Location
Full Time
Apply