Job Description:

Spa Receptionist - Join Our Wellness Team!

Richmond Village Letcombe Regis South Street, Oxfordshire, OX12 9RG

Salary: £13.20 per hour 26hrs per week

Set Days of Work:

• Wednesday, Thursday, Friday
• Plus 1 in 3 Saturdays & 1 in 3 Sundays

We make health happen

At Bupa, we offer essential support when it matters most. Richmond Villages Letcombe Regis provides luxury retirement living with personalized care that promotes independence and honours individual choice, allowing our residents to live their best lives. We take pride in our carehome.co.uk review score of 9.6 out of 10.

You'll help us make health happen by:

Step into a world of tranquillity and wellbeing. Our beautiful spa is a haven of relaxation, and we're looking for a warm, attentive Spa Receptionist to welcome guests and create an exceptional wellness experience.

Are you passionate about delivering outstanding guest service in a serene, luxury environment? As the welcoming face of our spa, you'll ensure every guest feels relaxed and cared for from the moment they arrive.

What You'll Do

• Greet guests warmly and manage check-in/check-out processes.
• Handle phone calls, emails, and provide accurate information on spa services and promotions.
• Schedule and confirm appointments using our booking system.
• Process payments and maintain accurate records.
• Keep reception and retail areas clean, organized, and inviting.
• Promote spa packages, gift cards, and retail products.
• Resolve guest concerns professionally and ensure satisfaction.

What We're Looking For

• Previous experience in customer service or hospitality (hair, beauty, fitness, or spa setting).
• Excellent communication and multitasking skills.
• Proficiency with booking systems and Microsoft Office.
• Friendly, professional demeanour and attention to detail.
• Passion for guest care and creating a soothing atmosphere.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Employee discounts on spa services and products.
• Opportunities for training and career growth in a supportive team environment.
• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support - all available from one phone number 24/7.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal with every shift.
• 28 days holiday.
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan.
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing.
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.

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