• Job title - Clinical Deputy Manager
• Management level - C
• Job family group - Clinical
• Job family - Nursing
• Function - UK Care Services
• Reporting to - Home Manager
• Location - Care Home based

At Bupa we share a common purpose; helping people live longer, healthier, happier lives and making a better world. Throughout Bupa Care Services we’re dedicated to delivering person-centred care, supporting independence and honouring choice to help every resident live a life they truly love, whilst offering the most inclusive and supportive workplace for our people. We do all of this by living our values: Brave, Caring and Responsible and following the Bupa Code

To provide clinical leadership and support to Care Home staff enabling them to provide quality care which meets the residents’ physical, emotional and social needs.

To maintain and monitor compliance with Regulatory Bodies such as the CQC (Care Quality Commission)/CIW (Care Inspectorate Wales)/Care Inspectorate Scotland, National and Local Care standards through the use of appropriate guidance. To actively participate in and maintain compliance with all internal operations and quality assurance, through the use audit of systems

Have plans in place to support your continuing professional development through Bupa which meet the range of requirements from the NMC (Nursing and Midwifery Council), that show you are keeping up to date and actively maintaining your ability to practise safely and effectively. You will need to collect evidence and maintain records demonstrating you have met the revalidation requirements every three years.

Act as a clinical resource for staff to ensure residents independence, choice and dignity by providing coaching, teaching and education to them as required. Whilst reviewing and developing clinical competency as required for your team supporting clinical practice and participation in ongoing development opportunities.

Ensure teams are trained in the appropriate safeguarding level for their role (Adult Support and Protection in Scotland) and support them in the timely management of all safeguarding issues in line with company reporting procedures.

Accountability for the safe management of medications in accordance with Bupa policy. Ensuring all relevant clinical records are kept in line with Bupa, the Care Regulator, Local Authority and NMC guidelines.

To be accountable and responsible for leading and adhering to Standard Infection Prevention and Control precautions ensuring the Home/Village Manager is informed of any infections as per policy and procedure.

Undertake preadmission assessments and support the decision making around suitability of admissions into the care home and assist the Home/Village Manager to handle enquiries by providing clinical support.

Support the Home Manager to ensure clinical audits are completed as required across the site and resulting action plans are completed, communicated and delivered in a timely manner. Identifying trends, themes and providing feedback from clinical metrics by leading/supporting the clinical risk meetings and providing feedback to the home team through regular meetings.

You have overall accountability for the personalised care plans of our residents through personal contact, monitoring their condition through your care team and effectively utilising resident of the day, obtaining outside professional support or guidance where needed.

Work and manage within the legal standards and regulatory frameworks through established processes, policies and procedures on the relevant digital systems, including the maintenance of Health and Safety within the Home, monitoring and providing professional support to all staff. Understand CQC (Care Quality Commission) standards and framework for inspection (KLOEs), manage the achievement of regulatory and legislative standards by monitoring and providing professional support to senior staff /leaders within the home.

Train and lead your team to raise and report incidents and accidents through the appropriate Bupa online reporting tool, looking for themes and trends that may prevent further occurrence by competing root cause analysis, ensure learnings are cascaded to the home team. Where required the appropriate regulatory bodies are informed in a timely manner. To work with the Home Manager on achievement of action plans from external regulators or internal support functions, including the formation of the Provider Information Return (PIR).

Manage customer expectations and provide clinical support to the Home/Village Manager following policies and procedures and be accountable when dealing with, documenting and investigating concerns and complaints.

Establish and maintain good interpersonal relationships with internal and external stakeholders, including local agencies to mobilise resources to meet resident needs and to support them in securing additional support as required.

Take accountability for your own actions and work with the Risk and Governance Team for Bupa Care Services to provide regular feedback enabling development of strong, well led and sustainable teams.

Deputise for Home/Village Manager as required and take regular on call responsibilities including evenings and weekends.

Manage your working hours in line with the needs of the business including working weekends, evenings or nights where required

To take responsibility for managing all employees in your department in agreement with the Home/Village Manager to ensure correct procedure is followed and any conflicts of interest plans are in place for your team.

To be responsible for and participate in the recruitment, training, competency, on boarding, on the job training and supervision process in line with Bupa Care Services policies for all staff, and that any conflicts of interest plans are in place for your team with regular planned reviews.

To be responsible for delegating and following up on tasks as required.

Guide, support and coach your direct reports to manage the performance, conduct and capability of employees in line with Bupa’s Code, Values and appropriate policies and procedures. Ensure adherence to Bupa absence policy.

Lead by example by understanding, signposting and supporting your team with their health and wellbeing including developing your team through holding career conversations, regular supervisions, appraisals and wellbeing meetings.

To ensure effective management of staff rotas through your team so that the department/home is resourced to the appropriate standard at all times.

Inspire an open customer service team culture by treating people (internally and externally) fairly and handling their concerns promptly and appropriately.

Support the building of a culture of trust and openness through role modelling Bupa values.

Be responsible for carrying out effective, timely, thorough and fair investigations within your care home and for other care homes when required. Including chairing disciplinary and grievance hearings in line with Bupa policy

You will be relentless in ensuring your teams maintain accurate, in the moment records in accordance with registration and legal requirements for example medication charts and comprehensive resident daily notes on the relevant digital system.

To have staff training, staff meetings and mandatory training planned and communicated in good time to ensure attendance and compliance with targets.

You will be integral in assisting, welcoming and training of new staff members and building strong teamworking across the home.

To be respectful and courteous when dealing with colleagues, relatives and other public and professional people.

Role Model teamworking by undertaking any aspects of care or non-care duties, for example answering a call bell when passing a resident's room, supporting with resident activities or meal service etc.

You have a duty of care to whistle blow if you witness bad practice or harm to a resident or a colleague within the care home through our Speak Up service. Where possible and appropriate, in the first instance discuss the issue with your Line Manager, Regional or Managing Director.

To assist in the maintenance of a safe and healthy working environment by ensuring adherence to Bupa Care Services Health & Safety and Welfare policies and procedures including the reporting of accidents.

To ensure that GDPR (General Data Protection Regulation) and company policy on confidentiality is upheld.

The job role Development Planner

Skills for Care Leadership Qualities Framework (Operational Leadership)

Bupa Unstoppable People Leader Guidance

Last update - August 2023