Assessment / Screening

During the application stage you will be asked a series of questions relevant to the role, and you will be asked to upload a CV.

To help us get this right from the start, we encourage sharing any initial requests for adjustments on our application form. We guarantee that any information you share will not impact your application outcome. 

We'll also invite you to share any additional requests at each stage of our assessment process.

Examples:

• Extra time for assessment activities
• Providing interview questions in written format
• The option to bring someone with you to interview i.e., BSL interpreter

This is not an exhaustive list, we’ll consider any adjustments that you might need. The support we offer will continue if you join Bupa. We welcome any conversations surrounding workplace adjustments. 

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role.

• Due to the volume of applications we receive, we can’t personally respond to every one, however be reassured that every application is reviewed by one of our recruitment team.​​​​​​
• If your application has not been successful, you’ll be notified by email. You can check how things are progressing with your application by following the steps below

TBC

As part of the recruitment process, you have been asked to complete a Contact Centre Simulation test. Below you will find some general information about the test to support you with preparing for this.

The Contact Centre Simulation test measures your ability to handle customer queries over a call by referring to standard process documents. It is designed to assess multiple skills related to customer contact roles. These skills include:

• Customer centricity – evaluating how you communicate with and listen to customers.
• Process adherence – measuring your ability to follow processes.
• Navigation skills – measuring your ability to read, interpret and navigate through information.
• Documentation skills – measuring aspects like organisation, communication, and attention to detail.
• Typing skills – measuring typing speed and accuracy (including spelling).

When clicking the link to start your assessment, you will be presented with a practice question. This will help you get a feel for the format and what to expect. We also suggest that you look at the practice tests online. You can find the full practice test here: https://www.shl.com/shldirect/en/practice-tests/

• Sit somewhere quiet with no distractions
• Make sure you have a reliable internet connection
• Read the instructions carefully
• Utilise the practice tests first

If you pass Contact Centre Simulation test, you will then progress to a video interview stage. Should you be also successful at video interview, you will then progress to the final stage which is the hiring manager assessment.

Reach out to your recruiter if you would like feedback following the online testing stage. The recruiter will be able to share some information about your performance on the Contact Centre Simulation test.

If you experience any technical problems, you can either reach out to your recruiter or to our test supplier SHL. SHL can be contacted via this link: https://support.shl.com/categories.html?hl=en&c=10_91_12_ 

As part of the recruitment process, you have been asked to complete a Contact Centre Simulation test. Below you will find some general information about the test to support you with preparing for this.

The Contact Centre Simulation test measures your ability to handle customer queries over a call by referring to standard process documents. It is designed to assess multiple skills related to customer contact roles. These skills include:

• Customer centricity – evaluating how you communicate with and listen to customers.
• Process adherence – measuring your ability to follow processes.
• Navigation skills – measuring your ability to read, interpret and navigate through information.
• Documentation skills – measuring aspects like organisation, communication, and attention to detail.
• Typing skills – measuring typing speed and accuracy (including spelling).

When clicking the link to start your assessment, you will be presented with a practice question. This will help you get a feel for the format and what to expect. We also suggest that you look at the practice tests online. You can find the full practice test here: https://www.shl.com/shldirect/en/practice-tests/

• Sit somewhere quiet with no distractions
• Make sure you have a reliable internet connection
• Read the instructions carefully
• Utilise the practice tests first

If you pass Contact Centre Simulation test, you will then progress to a video interview stage. Should you be also successful at video interview, you will then progress to the final stage which is the hiring manager assessment.

Reach out to your recruiter if you would like feedback following the online testing stage. The recruiter will be able to share some information about your performance on the Contact Centre Simulation test.

If you experience any technical problems, you can either reach out to your recruiter or to our test supplier SHL. SHL can be contacted via this link: https://support.shl.com/categories.html?hl=en&c=10_91_12_ 

As part of the recruitment process, you have been asked to complete a Contact Centre Simulation test. Below you will find some general information about the test to support you with preparing for this.

The Contact Centre Simulation test measures your ability to handle customer queries over a call by referring to standard process documents. It is designed to assess multiple skills related to customer contact roles. These skills include:

• Customer centricity – evaluating how you communicate with and listen to customers.
• Process adherence – measuring your ability to follow processes.
• Navigation skills – measuring your ability to read, interpret and navigate through information.
• Documentation skills – measuring aspects like organisation, communication, and attention to detail.
• Typing skills – measuring typing speed and accuracy (including spelling).

When clicking the link to start your assessment, you will be presented with a practice question. This will help you get a feel for the format and what to expect. We also suggest that you look at the practice tests online. You can find the full practice test here: https://www.shl.com/shldirect/en/practice-tests/

• Sit somewhere quiet with no distractions
• Make sure you have a reliable internet connection
• Read the instructions carefully
• Utilise the practice tests first

If you pass Contact Centre Simulation test, you will then progress to a video interview stage. Should you be also successful at video interview, you will then progress to the final stage which is the hiring manager assessment.

Reach out to your recruiter if you would like feedback following the online testing stage. The recruiter will be able to share some information about your performance on the Contact Centre Simulation test.

If you experience any technical problems, you can either reach out to your recruiter or to our test supplier SHL. SHL can be contacted via this link: https://support.shl.com/categories.html?hl=en&c=10_91_12_ 

As part of the recruitment process, you have been asked to complete a Contact Centre Simulation test. Below you will find some general information about the test to support you with preparing for this.

The Contact Centre Simulation test measures your ability to handle customer queries over a call by referring to standard process documents. It is designed to assess multiple skills related to customer contact roles. These skills include:

• Customer centricity – evaluating how you communicate with and listen to customers.
• Process adherence – measuring your ability to follow processes.
• Navigation skills – measuring your ability to read, interpret and navigate through information.
• Documentation skills – measuring aspects like organisation, communication, and attention to detail.
• Typing skills – measuring typing speed and accuracy (including spelling).

When clicking the link to start your assessment, you will be presented with a practice question. This will help you get a feel for the format and what to expect. We also suggest that you look at the practice tests online. You can find the full practice test here: https://www.shl.com/shldirect/en/practice-tests/

• Sit somewhere quiet with no distractions
• Make sure you have a reliable internet connection
• Read the instructions carefully
• Utilise the practice tests first

If you pass Contact Centre Simulation test, you will then progress to a video interview stage. Should you be also successful at video interview, you will then progress to the final stage which is the hiring manager assessment.

Reach out to your recruiter if you would like feedback following the online testing stage. The recruiter will be able to share some information about your performance on the Contact Centre Simulation test.

If you experience any technical problems, you can either reach out to your recruiter or to our test supplier SHL. SHL can be contacted via this link: https://support.shl.com/categories.html?hl=en&c=10_91_12_