• Gathering feedback from the business on service performance and establishing performance improvement plans for specific products or overarching service delivery  

• Support the onboarding of new products into the portfolio and lead on the introduction of new services  

• Identify and implement opportunities for automation 

• Work closely with the Clinics Systems Support team and Service Desk to ensure seamless end to end service for end users. Working collaboratively on service improvement opportunities   

• Conduit and escalation point between the business and internal / external service providers in incident and security management, including complying with and supporting activity for CQC (Care Quality Commission) and other regulators   

• Management of CMDB (Configuration Management Database) - population, creation of service map, understanding application / infrastructure interdependencies   

  Drive a culture of continuous improvement, but identifying trends within incidents and tasks and analysing opportunities to improve 

  Run daily jobs / routines / activities etc. required to keep applications in the portfolio running effectively   

  Management of obsolescence with the relevant parties. Maintain obsolescence registers across products and product dependencies.   

Key Skills / Qualifications needed for this role: 

• ITIL Practitioner 

• Excellent problem-solving skills, judgement, high Emotional Intelligence, and interpersonal skills. 

• Cross functional Technical and Business experience and turbulent corporate environments. 

• Able to hold to account senior leaders who have responsibility for day-to-day decisions and implementation of initiatives. 

• Strong collaboration and influencing skills. 

• Adaptability and staying current with technology trends. 

• Systems administration and troubleshooting 

• IT infrastructure support 

• Change management and management of a change log 

Benefits 

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. 

Joining Bupa in this role you will receive the following benefits and more: 

• 25 days holiday, increasing through length of service, with option to buy or sell 

• Bupa health insurance as a benefit in kind 

• An enhanced pension plan and life insurance 

• Onsite gyms or local discounts where no onsite gym available 

• Various other benefits and online discounts 

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance please click HERE. 

Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements.  This will mean the Recruitment team have all the relevant information they need to review your application. 

Please be aware that if you're successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application. 

Why Bupa? 

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That's why we especially encourage applications from people with diverse backgrounds and experiences.