Job Description:

Remote Lead Therapist (Accredited Senior Counsellor/Psychotherapist)

Contract: Remote (UK based only)

Permanent

Salary: Competitive salary + fantastic benefits

Part time and full time hours available: Minimum 4 days per week (30 hours per week). Two days clinical and 2 days management.

Closing date: Monday 19th January 2026

We make health happen

Bupa's purpose is helping people live longer, healthier, happier lives and making a better world. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Bupa's refreshed strategy shows a clear ambition to own more of the customer experience in terms of healthcare
provision and to accelerate the delivery of health via digital channels and new health advances. The role of the Clinical function and clinical community at large, is central to Bupa's strategic success.

The Lead Mental Health (MH) Therapist will provide clinical leadership and support to a team of MH Clinicians, working collaboratively with other members of the management and leadership team to ensure provision of high standards of clinical practice and customer service, while contributing to the achievement of key strategic objectives.

How you'll help us make health happen:

• Clinical Support

• Deliver regular mental health (MH) clinical sessions.

• Provide clinical input on feedback, complaints, incidents, and risks.

• Collaborate with clinical leadership to improve customer experience and NPS response rates.

• Oversee MH Therapies provision and support case management.

• Conduct clinical audits per schedule and implement clinical policies.

• Prepare for internal/external regulatory visits.

• Act as a clinical advisor and support point for staff.

• Support operations team in driving business and financial performance.

• Provide emergency clinical delivery when needed.

• Promote ConnectedCare culture and internal services.

• Be a trusted clinical voice with commitment to excellence and integrity.

• Communicate business and clinical updates to MH clinicians.

• Foster a positive culture aligned with company values.

• Encourage learning, CPD, and training for team members.

• Act as local contact for MH therapy queries and escalate when needed.

• Mentor and review clinical performance of MH team.

• Share best practices with other Lead MH Therapists.

• Participate in clinical meetings and approve study leave content.

• Support recruitment and induction of new MH clinicians.

• Monitor performance data and customer feedback; implement improvements.

• Collaborate on Pulse surveys and action plans.

• Assist with people management issues (performance, capability, conduct).

• Work on delegated projects (policy writing, audits, governance groups)

• Engage in incident reporting and investigations per policy.

• Support complaint management and escalate when necessary

*full job description available upon request.

Key Skills / Qualifications needed for this role:

• Academic qualification in counselling/psychotherapy at Level 4 or above

• BACP Accreditation or equivalent (e.g. NCPS Accredited Professional Registrant, UKCP Registration)

• A minimum of 450 hours of supervised counselling practice

• At least 3 years of post-qualification counselling experience

• Experience of both short- and long-term work with clients, including working with complex presentations/working at depth

• Relevant training and experience in delivering therapy remotely via video/telephone.

Desirable

• Further relevant training related areas

• Supervisor training

• Management or leadership experience

Abilities and skills:

• Ability to work well in and lead a team

• High standard of communication and interpersonal skills

• Excellent organisational skills

• Strong motivating, influencing and negotiation skills

• Strong persuasive and credible authority

• Excellent planning, time management and prioritisation skills

• Confident decision making skills

• IT proficient

• Ability to work at pace and be agile

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday (pro-rata), increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life assurance

• Monthly supervision paid for

• Support with your CPD

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

• Opportunities for career development around Bupa

• Option to join dental insurance scheme at a discounted rate

• Access to our Digital GP platform on your mobile

• Emotional wellbeing support

• Access to family mental health line

• Financial wellbeing channels

• Support for carers

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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