Job Description:

Centre Manager

Based Onsite - London Euston Clinic

Full time (40 hours, Mon-Fri)

Permanent

Competitive Salary

We make health happen

As a Centre Manager at Bupa Health Clinics, you'll lead the operational and clinical performance of London Euston Clinic, ensuring excellence in customer service, regulatory compliance, and team development. You'll be responsible for driving growth, improving efficiency, and fostering a culture of continuous improvement across all service lines.

This is a fantastic opportunity to join a purpose-driven organisation where your leadership, commercial insight, and strategic thinking will directly impact patient care and business success.

How you'll help us make health happen

• Lead and manage all Health Centre operations, overseeing client relationships, contracts, and service delivery to ensure optimal performance and customer satisfaction.
• Drive commercial growth and operational efficiency, including resource scheduling, cost control, and local marketing initiatives to maximise business opportunities.
• Collaborate with corporate clients, consultants, and internal teams to support new service lines and promote Bupa's Connected Care model.
• Analyse customer feedback, complaints, and performance data to identify root causes and implement effective solutions.
• Ensure full compliance with regulatory standards (including CQC), clinical governance, and statutory obligations such as health and safety, safeguarding, and data protection.
• Develop and lead high-performing teams, embedding a culture of accountability, motivation, and continuous learning. Use employee feedback to drive engagement and performance.
• Support cross-functional collaboration and service integration, aligning operations with strategic goals and customer needs.

Key Skills / Qualifications

• Strong experience in operational leadership and people management within a regulated healthcare or wellbeing environment.
• Excellent interpersonal and communication skills, with a proven ability to engage and motivate teams.
• Commercial acumen and a track record of driving business performance.
• Knowledge of CQC standards and clinical governance frameworks.
• Proficient in Microsoft Office and data analysis tools.
• Experience in project management, risk management, and service development.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Enhanced pension and life insurance
• Bupa health insurance as a benefit in kind
• Option to join dental insurance scheme at a discounted rate
• Access to our Digital GP platform on you mobile
• Emotional wellbeing support
• Access to family mental health line
• Financial wellbeing channels

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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