Call Centre Data and AI Governance Lead

Data and AI Governance Lead

Location
Angel Court, London
Location
Full Time
Apply

Job Description:

Job Title: Data and AI Governance Lead

Job Grade: C16

Salary: £ 68,100.00 + Fantastic benefits
Location status: Hybrid (flexible working options available)
Location: London Angel Court

Permanent/fixed term contract: Permanent

About the Role

We Make Health Happen

At Bupa, data, analytics and AI play a critical role in helping people live longer, healthier, happier lives. As we continue to expand our data and AI capabilities, we're looking for a Data & AI Governance Lead to establish and drive best-in-class governance practices across our UK Insurance business.

This is a unique opportunity to take ownership of both Data Governance and Responsible AI Governance, ensuring that data and AI are managed responsibly, ethically and in line with regulatory requirements while enabling innovation and business value.

Reporting to the Head of Applied AI & Data Operations, you'll work with senior leaders across Data & Analytics, Technology, Risk, Legal, Compliance and the wider business to build a culture of accountability, trust and effective governance. Initially an individual contributor role, this position offers the opportunity to shape and lead a future governance team.

What You'll Be Doing

Lead Data Governance

  • Own and implement Data Governance policies, standards and controls across UK Insurance.
  • Establish governance frameworks that support effective management of critical data assets.
  • Develop practical governance operating models that embed compliance throughout the data lifecycle.
  • Define governance requirements for new products, platforms and AI-enabled capabilities.

Drive Data Risk & Control Assurance

  • Identify, assess and manage data-related risks.
  • Oversee governance controls covering data quality, classification, retention, access management, lineage and third-party data usage.
  • Lead governance assurance reviews, control assessments and remediation activities.
  • Support internal audits, regulatory reviews and compliance initiatives.

Champion Responsible AI

  • Lead the implementation of Bupa's Responsible AI Framework.
  • Chair the High-Risk AI Committee and oversee assessments of high-risk AI initiatives.
  • Ensure AI solutions are compliant, secure, ethical and aligned with evolving regulations.
  • Monitor developments in GDPR, the EU AI Act and the broader AI regulatory landscape.

Influence and Engage

  • Build strong partnerships across technical and business teams.
  • Support Data Owners and Data Stewards in fulfilling governance responsibilities.
  • Deliver governance reporting, dashboards and metrics for senior stakeholders.
  • Promote a culture of responsible data and AI usage across the organisation.

What We're Looking For

We're interested in talented governance professionals who bring a blend of strategic thinking, technical understanding and stakeholder influence.

Essential Experience

  • Significant experience in Data Governance, Data Management, Data Risk, AI Governance or a related discipline.
  • Experience implementing governance frameworks, controls and assurance processes.
  • Proven experience managing governance and risk within regulated environments such as Insurance, Financial Services, Banking or Healthcare.
  • Knowledge of governance frameworks such as DAMA-DMBOK, DCAM or similar.
  • Experience supporting audits, regulatory reviews and compliance activities.
  • Experience implementing Responsible AI principles, governance frameworks or model risk controls.

You'll Also Have

  • Strong understanding of data quality, metadata, lineage and data lifecycle management.
  • Knowledge of governance technologies including data catalogues, metadata and data quality platforms.
  • Excellent stakeholder management and communication skills.
  • The ability to influence senior leaders and drive organisational change.
  • Relevant certifications such as CDMP, DCAM, CISA, CRISC or CGEIT are advantageous

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Call Centre

Locations:

Angel Court, London

Data and AI Governance Lead

Location
Angel Court, London
Location
Full Time
Apply

This is
Insurance.

We’re a team that’s passionate about leading the healthcare insurance market and improving wellbeing for all.

We take immense pride in our work, working together with determination and focus. Delivering care that our 2.2 million customers can count on, from experts they trust.

Click one of our job areas below to begin searching for an opportunity in Insurance.

A Bupa healthcare professional in clinical uniform and headscarf, working in a clean, modern healthcare setting that supports patient care

Our
purpose

Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.

Our
values

Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.

We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you. 

As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.

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Two Bupa Care Services colleagues in uniform sitting at a table, talking over a drink during a break in a calm, welcoming workplace setting.

Free to be
you

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. 

You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.

Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.

Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.

UK National
Contact Centre Awards 2026

We'e thrilled to see our people recognised at the UK National Contact Centre Awards, highlighting excellence in customer experience, leadership and talent development across our teams.

Read more
UK National Contact Centre Award.jpg

Data and AI Governance Lead

Location
Angel Court, London
Location
Full Time
Apply