Call Centre Delivery Lead

Delivery Lead

Location
Angel Court, London, Bupa Place, Staines - Willow House
Location
Full Time
Apply

Job Description:

Delivery Lead

Angel Court, London / Willow House, Staines / Bupa Place, Salford Quays - hybrid working with 1 day in the office

Permanent

Full time - 37.5 hours per week

£56k

We try to consider all types of flexibility, including locations, hours and working patterns. Please note that we are unable to offer sponsorship for this position.

We make health happen:

At Bupa, our purpose is to help people live longer, healthier, happier lives. As a Delivery Lead, you will play a pivotal role in leading the delivery of complex, business-critical initiatives across our Data Programme.

Working within UK Insurance Transformation, you will lead projects and workstreams spanning cloud migration, data governance, AI enablement, customer data, analytics and strategic tooling. You will partner with business and technology leaders to deliver high-quality data solutions that improve decision-making, strengthen governance and support regulatory compliance.

This role is ideally suited to a delivery professional who combines strong project and programme leadership experience with a solid understanding of modern data environments, governance frameworks and analytics ecosystems.

How you'll help us make health happen:

  • Lead delivery across multiple data-focused workstreams within the wider transformation programme.
  • Build and maintain integrated delivery plans, RAID logs, dependency management and governance reporting.
  • Prepare executive-level reporting, including Steering Committee (SteerCo) packs and programme updates.
  • Collaborate with data, architecture, engineering, analytics and business teams to deliver agreed outcomes.
  • Support delivery of capabilities relating to data quality, master data management and enterprise data governance.
  • Ensure delivery activities align with regulatory requirements, risk management frameworks, audit requirements and information lifecycle management principles.
  • Work with Data Owners and Data Stewards to promote accountability and effective governance practices.
  • Drive effective stakeholder engagement across business and technology functions.
  • Manage project risks, issues, dependencies and escalation activities within a complex transformation environment.
  • Promote continuous improvement and delivery excellence across the programme.

Key Skills / Qualifications needed for this role:

  • 3-5 years' experience in delivery, project or programme management
  • Strong experience delivering complex business and technology change initiatives.
  • Background in data and analytics programmes is essential.
  • Proven experience managing RAID processes, governance forums and executive stakeholder reporting.
  • Experience producing Steering Committee (SteerCo) materials and presenting delivery status to senior stakeholders.
  • Strong stakeholder management skills with the ability to influence across business and technical teams.
  • Experience operating within regulated environments and managing delivery risks and controls.
  • Strong understanding of standard Delivery Lead competencies including planning, governance, reporting and risk management.

What you'll bring

  • Experience working alongside data engineering, analytics and architecture teams.
  • Understanding of modern cloud-based data ecosystems.
  • Awareness of Microsoft Cloud technologies, including Azure data services.
  • Experience or exposure to Snowflake is highly desirable.
  • Understanding of data governance tooling and reporting environments would be advantageous.
  • Strong delivery leadership and organisational skills.
  • Ability to bridge business and technical stakeholders.
  • Excellent communication and presentation skills.
  • Commercial awareness balanced with a strong focus on data quality and governance.
  • A collaborative approach with the ability to lead through influence.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

  • 25 days holiday, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • An enhanced pension plan and life insurance
  • Annual performance-based bonus
  • Onsite gyms or local discounts where no onsite gym available
  • Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com

Time Type:

Full time

Job Area:

Call Centre

Locations:

Angel Court, London, Bupa Place, Staines - Willow House

Delivery Lead

Location
Angel Court, London, Bupa Place, Staines - Willow House
Location
Full Time
Apply

This is
Insurance.

We’re a team that’s passionate about leading the healthcare insurance market and improving wellbeing for all.

We take immense pride in our work, working together with determination and focus. Delivering care that our 2.2 million customers can count on, from experts they trust.

Click one of our job areas below to begin searching for an opportunity in Insurance.

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Our
purpose

Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.

Our
values

Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.

We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you. 

As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.

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Free to be
you

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. 

You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.

Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.

Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.

National Contact
Centre Day 2026

Bupa Place in Salford Quays is home to our largest contact centre in the UK — and the starting point for so many amazing careers.

Working here isn’t just about answering calls — it’s about experiencing career‑defining moments in a place that genuinely invests in you. At Bupa, we make health happen for our contact centre teams through the support, development and wellbeing that help you grow.

Read more
National Contact Centre Day - Careers Site.jpg

Delivery Lead

Location
Angel Court, London, Bupa Place, Staines - Willow House
Location
Full Time
Apply