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We helped over 4 million customers in 2025
Every year, millions of people turn to Bupa for support with their health, reassurance, and clarity during moments that really matter. In 2025 alone, our UK contact centre at Bupa Place helped 4.6 million customers, with our teams handling 300,000 more contacts than the previous year. Our teams also completed 67,500 hours of training, averaging over 56 hours per advisor.
But behind every one of those moments is a person in our contact centre and they all have thier own unqiue career story to tell.
“Our people are at the heart of our business and make a difference to our customers’ lives every day. From helping people get quick access to services they need, to making healthcare journeys more frictionless at what can often be a stressful time.”
Adele, Incident Manager
When Adele walked into Bupa’s Manchester contact centre 33 years ago, she thought it would be a job — not a career. What she found instead was a place that nurtured her potential, encouraged her curiosity, and opened doors she didn’t even know existed.
“It was in the contact centre that I learned how to really listen,” she says. “Not just to the words customers were saying, but what they needed underneath. That skill changed everything for me.”
Over time, that natural curiosity set her on an unexpected career path — one that took her from advisor, to trainer, to governance specialist, to service manager, and now to Incident Manager, supporting Bupa’s global operations.
And it all started with a headset and a desire to help people.
What's the Experience Like For Our Contact Centre Employees
- A structured 15‑week training programme: Four days on‑site, one from home, and full coaching support to set you up for success.
- Hybrid working you can rely on: Up to 3 days a week from home after your 15‑week supported training.
- Competitive pay with early progression: Performance‑based growth in your first 18 months.
- A modern workplace in Salford Quays: A collaborative, customer‑focused, supportive environment at Bupa Place.
- Career pathways that take you further: Progress into governance, digital, leadership, operations, and more — just like Adele.
- A wellbeing‑first culture: Access to Viva, Bupa’s global wellbeing programme, plus health insurance, enhanced pension and life cover.
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Contact Centre
Join our contact centre team and help make health happen.
Early Careers
We believe that everyone has the potential to make a real difference in their career. That’s why we offer a range of early careers opportunities, from graduate schemes to apprenticeships.