Job Description:

Application Support Developer

Salary: £44,400 - £50,000 dependant on experience
Location status: Hybrid working options available
Location: Victory House, Brighton
Contract type: Permanent
Shift pattern: Full-time, 37.5
 

We make health happen

At Bupa, we're here to help people live longer, healthier, happier lives – and make a better world. As a global healthcare leader with no shareholders, our focus is always on our customers and the communities we serve.

As an Application Support Developer, you'll play a key role in ensuring our systems run smoothly and our users get the support they need. You'll be the go-to technical expert for resolving complex IT issues, developing solutions, and helping others grow their technical skills. This is a hands-on role where you'll work across a variety of technologies, support critical systems, and help shape how we deliver IT services across Bupa Global.

If you're passionate about problem-solving, enjoy working with a wide range of technologies, and want to make a real difference in a purpose-driven organisation, this could be the role for you.

Key Responsibilities

In this role, you'll:

• Act as the technical authority across your domains, keeping your skills up to date and sharing knowledge with others.
• Support and mentor colleagues, helping them grow their technical expertise.
• Design and develop secure, high-performing solutions – either directly or by guiding third-party developers.
• Resolve IT incidents and events in line with SLAs, escalating where needed.
• Investigate root causes of recurring issues and implement long-term fixes.
• Understand business needs and deliver effective technical solutions for IT requests.
• Support the onboarding of new IT systems, ensuring they're reliable and supportable.
• Communicate clearly with stakeholders and internal customers, keeping them informed and supported.
• Collaborate with internal teams and external vendors to resolve issues and improve services.
• Participate in change control and implementation activities.

What We're Looking For

We're looking for someone who's technically skilled, collaborative, and ready to make an impact. You'll bring:

• A degree-level background in IT, Computer Science, Engineering, or a related field.
• ITIL Foundation certification (or higher) and experience working within an ITIL framework.
• Experience in an IT application support role.
• Strong interpersonal and communication skills – you're confident working with a range of stakeholders.
• Experience mentoring peers or junior colleagues.
• A broad understanding of technologies and frameworks.

You'll also have expertise in one of the following areas:

• Development technologies: Azure, SOAP/REST, C#, MVC, ASP.NET Web Forms, SQL, JQuery, JavaScript, HTML & CSS
  or
• Database technologies: PL/SQL, T-SQL, Oracle Reports, SSIS/SSAS/SSRS

Experience working in a matrix-managed environment with contractors and outsourced vendors is a plus.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with the option to buy or sell
• Enhanced pension and life insurance
• Private medical insurance
• Access to our health assessments and dental insurance
• Discounts on Bupa products and services
• Support for professional development and career growth

Why Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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