Job Description:
Customer Service Adviser
Bupa Global, PO Box 5209, Dubai, United Arab Emirates
Full Time Permanent - 40 hours per week
Hybrid Working (2 days a week in the office)
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Role Overview
We are looking to add Customer focused representatives to join our telephone based servicing team. These roles join a dedicated customer team within our partner in Dubai.
We service our customer globally around the clock. We ask that you be able to work 8 hour shifts (40 hours a week) between 08:00 - 20:00 including occasional weekends and public holidays.
We make health happen:
Support customers with their enquiries about their policies
Member correspondence either by phone or by writing following appropriate investigation, in line with policy
Make changes to memberships according to policies
Reissuing and tracking members' documents
Making manual collections from customers' credit cards
Deal with billing inquiries
Raising manual credit notes and invoices when needed
Issue payment receipts for members and group payments
Deal with providers (Brokers) that may have any queries
Take responsibility for ensuring that the system records are accurate and up to date
Ensuring members' contact details are up to date
Provide support to other internal Departments to overcome cultural and language barriers
Coordinate with Service Partners to set medical treatments up
Handle members complaints and investigate
What you will need:
Previous training in a medical environment
Previous experience within Health Insurance experience within the UAE is essential.
Understanding of UAE Health Insurance regulations
Able to demonstrate a focus on excellent customer service within an insurance setting
Experience in working with procedures
Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
Must have excellent verbal and written (English)
Be able to work 8 hour shifts between 08:00 - 20:00 including occasional weekends and public holidays.
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full timeJob Area:
Call CentreLocations:
Dubai - OIC
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Bupa Place in Salford Quays is home to our largest contact centre in the UK — and the starting point for so many amazing careers.
Working here isn’t just about answering calls — it’s about experiencing career‑defining moments in a place that genuinely invests in you. At Bupa, we make health happen for our contact centre teams through the support, development and wellbeing that help you grow.
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