Job Description:
Customer Service Adviser
Bupa Global, PO Box 5209, Dubai, United Arab Emirates
Full Time Permanent - 40 hours per week
Hybrid Working
We make health happen
At Bupa Global, we're dedicated to helping people live longer, healthier, happier lives. As the international health insurance division of Bupa, we provide premium health insurance to customers around the world, giving them access to healthcare whenever and wherever they need it.
As a Customer Service Adviser, you'll play an important role in helping our members get the support they need. You'll be the first point of contact for customers, providing clear, friendly and professional support across a range of enquiries. Whether you're helping a customer understand their health insurance cover, updating policy information or supporting them through a complex query, you'll make a genuine difference to their experience.
Joining our dedicated customer service team in Dubai, you'll work in a fast-paced, international environment where customer care is at the heart of everything we do.
Key Responsibilities:
As a Customer Service Adviser, you'll:
Help customers with enquiries about their health insurance policies by phone and written communication.
Investigate customer queries and provide accurate, timely responses.
Make changes to memberships in line with policy requirements.
Reissue and track customer documents when needed.
Process manual credit card payments securely and accurately.
Handle billing enquiries and issue payment receipts.
Raise manual credit notes and invoices where required.
Support brokers and other business partners with policy-related queries.
Keep customer records accurate and up to date.
Update customer contact details and member information.
Work closely with internal teams to help overcome language and cultural barriers.
Coordinate with service partners to arrange medical treatments for members.
Manage customer complaints and carry out investigations to reach fair outcomes.
Make sure all work is completed in line with company processes, regulatory requirements and customer service standards.
What We're Looking For
To be successful in this Customer Service Adviser role, you'll have:
Essential to have a second language in Mandarin, Hindi. Urdu, Tagalog, French, German, Russian or Spanish would be highly advantageous, as you'll support a diverse global customer base.
Previous training or experience within a medical or healthcare environment.
Essential experience working within the UAE health insurance sector.
A good understanding of UAE health insurance regulations.
A strong customer service background, ideally within insurance or healthcare.
Experience following processes and working accurately within guidelines.
Excellent communication skills, both written and verbal.
Strong interpersonal skills with the ability to build positive relationships.
Good problem-solving skills and attention to detail.
Confidence managing multiple enquiries and prioritising your workload.
Excellent written and spoken English.
Flexibility to work rotating shifts between 08:00 and 20:00, including occasional weekends and public holidays.
Why Bupa?
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Time Type:
Full timeJob Area:
Call CentreLocations:
Dubai - OIC
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
We'e thrilled to see our people recognised at the UK National Contact Centre Awards, highlighting excellence in customer experience, leadership and talent development across our teams.
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