At Bupa, we want people to live longer, healthier, and happier lives. To realise our ambition of becoming the world's most customer-centric healthcare company, we're implementing customer-first initiatives, one of which is our Connected Care strategy. 

Connected Care is all about improving lives—from reducing wait times to enabling early diagnosis. The strategy will unite our insurance and healthcare services to create integrated, digitally enabled, and clinically excellent care pathways. 

Collaboration is required across teams, business units, and borders to support people in staying well—not just getting well. Whether it’s nudging healthier habits, offering lifestyle coaching, delivering care remotely or face-to-face, Connected Care will make healthcare more accessible and proactive. 

Our digital-first approach means services like remote Musculoskeletal (MSK), mental health therapies and Telederm can be delivered from anywhere—giving both clinicians and customers the flexibility to provide and receive care in ways that work best for them. 

Connected Care in action 

• Blua: Our digital health app connects customers with clinicians, automates pre-authorisation, and supports wellbeing—all in one place. 

• Telederm: Customers receive a dermascope kit at home, upload images via the app, and receive a speedy diagnosis —no waiting rooms required. 

• AI in Dermatology: We’re integrating cutting-edge AI to detect skin cancer earlier and more accurately than ever before. 

• Remote MSK Pathways: From virtual triage to expert Multidisciplinary Team reviews with access to remote diagnostics, we’re delivering end-to-end musculoskeletal care from the comfort of your home. 

Built with Clinicians, for Clinicians 

Our care pathways aren’t just designed for customers—they’re co-created with our clinicians. We listen to feedback and build solutions that make health happen for everyone. Our employee satisfaction scores reflect this: when our people feel empowered, our customers benefit too. 

Opportunities at Bupa

To find out more about how we support continuous learning, career growth, and meaningful work, visit our unstoppable careers page.